Nicholas R. Sosa

Muscatine, IA *****

563-***-****

acebda@r.postjobfree.com

Organized, independent worker with strong organizational skills looking for a long term position with benefits.

Skills

Quick learner

Interpersonal Skills

Production Procedures

Assembly Line Production

Computer Proficient

Organizational Skills

Guest and Customer Services

Service Oriented

Courteous and Helpful

General Housekeeping

Diligent and Efficient

Verbal Communication Skills

Education High School Diploma

South Hardin High School, South Hardin, IA

Employment History

Substitute Newspaper Carrier for Contract Workers

for Lee Enterprises, Muscatine, IA.

May 2014 to present

Manage up to seven publications for delivery daily.

Ensure superior customer experience by addressing

customer concerns, demonstrating empathy and

resolving problems on the spot.

Achieve high customer satisfaction by ensuring

correct and timely deliveries.

Handle all customer relations issues in a gracious

manner and in accordance with company policy.

Pick products for specific locations according to

turn by turn route manifests.

Redirect deliveries en route in response to customer

requests.

Housekeeper, Hampton Inn, Muscatine, IA

February 2014 - May 2014

. Meet needs and requirements of guests.

. Dusted furniture and fixtures thoroughly and carefully.

. Replaced and stocked linens and bedding.

. Thoroughly scrubbed and cleaned bathroom fixtures and shower.

. Spot clean carpet and furniture.

. Kept janitorial carts and closets organized and clean.

Bagger/Utility, Northern Gravel, Muscatine, IA

November 2009 - July 2010

. Responsible for achieving production requirements.

. Made sure products were produced on time and of good quality.

. Operated and performed light maintenance on machinery.

. Followed lock out - tag out and other safety procedures.

. Filled and loaded customer orders.

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