Mary Kunzweiler

Eden Prairie, MN *****

acebce@r.postjobfree.com

952-***-****

Profile

Experienced technical writer with proven skills in: Writing and communication, desktop publishing, web

site design, search engine compilation, research and analysis, and selection and implementation of

specialized software programs.

Career History

Senior Technical Writer

Multi Tech Systems, Mounds View, MN (June 2011 – Present)

Converted documents to DITA XML and stored content in component content management system.

Optimized content for reuse across documentation set. Wrote and edited online help files, user guides,

hardware developer documents, API guides, and related documents for communications equipment.

Technical Writer

Medtronic, Minneapolis, MN (November 2010 – May 2011)

Updated medical device documentation to meet regulatory labeling requirements. Created Clinician

Information Sheets. Updated operator’s manuals for Cardiac Cryoablation equipment. Updated and tracked

status of documentation submitted for FDA and other global regulatory body reviews.

Technical Writer

Wolters Kluwer Financial Services, Minneapolis, MN (June 2009 – October 2010)

Maintained user documentation for a comprehensive library of complex compliance rules for financial

service products. Documents included user guides, API guides, a large compliance online help system, and

release notes that described regulatory changes impacting loan documents. Created user guides for

commercial lending system that assembles legal document packages to close commercial loans. Produced

user guides for product that generated compliant documentation for SBA loans.

Technical Writer

CH Robinson, Eden Prairie, MN (February 2009 – May 2009)

Documented a software architecture framework used by software developers. Helped write overview topics

about Windows technology such as Composite Application Block (CAB), Smart Client Software Factory

(SCSF), Model View Presenter (MVP) pattern and Guidance Automation Toolkit (GAT). Also wrote how to

topics for online help file.

Technical Writer

Clarke Engineering, Rogers, MN (August 2008 – December 2008)

Wrote product documentation for an integrated database, geographic information system (GIS) and mobile

computing application focused on the needs of public health agencies and laboratories involved in tracking

infectious diseases like West Nile Virus. Wrote software guide and help system in a single source format.

Mary Kunzweiler (page 2)

Senior Technical Writer

NextNet Wireless, (now Motorola), Burnsville, MN (July 2000 – July 2008)

Wrote product documentation for broadband wireless modem. Wrote white papers, user guides, and posters

for hardware and software products. Used various publishing tools to create templates for documentation.

Developed Intranet, complete with search engine, for product documentation. Set up single source

documentation process, which allowed for a single document to be published in PDF, online help, or printed

format.

Team Leader and Technical Writer

Net Perceptions, Eden Prairie, MN (November 1998 – July 2000)

Led start up company’s publications team in creating documentation for e commerce, call center, and

knowledge management applications. Defined company style guide. Created publications templates for

white papers, programming manuals, and application notes. Guided development of online help files and

context sensitive help. Wrote white papers, manuals and online help. Assigned work to writers. Conducted

performance reviews. Wrote documentation design specifications. Worked with printers to produce printed

materials.

Senior Program Specialist

Andersen Consulting, Northbrook, IL and Minneapolis, MN

(December 1994 – April 1997 and May 1998 – November 1998)

Wrote programming reference, methodology, and how to manuals for software engineers. Worked with

training team to incorporate information into training materials. Performed project management activities

such as scheduling, duty assignment, editing, and performance evaluations. Generated online help books.

Helped with Internet publishing project.

Consultant. For a new project, built change management team consisting of writers, trainers and meeting

facilitators for a Peoplesoft based global personnel system. Performed project management activities such as

scheduling for entire team of software developers and writers. Worked with human resources team in

Australia to create plan for rollout of new system. Analyzed Peoplesoft End User Training product and

obtained funding for this technology.

Technical Writer

Interim Technology, Minneapolis, MN (April 1997 – May 1998)

Writer for a development group building a plant order management system. Wrote software design

specifications for GUI running on OS/2 and Windows NT. Created online help system for application, first

using OS/2 IPF editor, and then Windows help authoring tool. Defined process for including documentation

tasks in software development life cycle. Created style guide for corporation’s use. Provided time estimates

and documentation designs for development group. Researched Java help systems. Using Lotus Notes, set

up documentation repository for project and product documentation.

Technical Writer

Pitney Bowes Software, Lisle, IL (October 1993 – December 1994)

Author of programming reference manuals for software engineers and procedural manuals for end users.

Generated online help screens. Wrote about software applications developed for IBM Mainframe and IBM

PC/compatible environments. Helped update department style guide.

Mary Kunzweiler (page 3)

Technical / Computer Skills

DocZone, Oxygen XML Editor, FrameMaker, HelpStudio, Microsoft Word, Adobe Acrobat, WebWorks E

Publisher Pro, Visio, Help and Manual, DreamWeaver, Search Engine Builder, Adobe Acrobat, PageMaker,

Robohelp, HDK, Help and Manual, Westlaw, various graphics packages including Adobe Illustrator, various

screen capture packages including SnagIt.

Education and Training

University of Iowa, Iowa City, IA: B.A., journalism and political science.

Graduated in top two percent of liberal arts college class. Phi Beta Kappa.

Minnesota Paralegal Institute, post baccalaureate, ABA approved paralegal certificate.

Relevant coursework in contracts, legal research and writing, family law, real estate, torts, worker’s

compensation, probate, business organizations, and litigation.

Winona State University, webinar, intellectual property basics for paralegals.

Anoka Ramsey Community College, Coon Rapids, MN. Completed courses in medical terminology and

medical device regulations.

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