Customer Service Quality Assurance
Resume:
Jeremy T. Johnson
Decatur, Georgia 30035
***********@*****.***
Cell 404-***-****
Junior IT Support Analyst
A motivated Albany State University Graduate with software and hardware development, programming, quality assurance, and
strong customer service background skills seeking a position in the Information Technology field that will utilize my skills and
provide room for advancement.
Skills
• A+ Certification Training Course
• Programming Experience: JAVA, C++,Visual Basics, SQL
• Databases: Oracle, Relational Databases
• Operating Systems: Windows, Visual Basic Studios
• Strong analytical, numerical and problem solving abilities
• Work well under pressure, Good written, oral and interpersonal communication meets deadlines, and strong on follow
up
Education
Albany State University - Albany, GA
Bachelors of Science, Computer Science (Business) May 2012
Related Courses
• Data Structure Software Engineering
• Data Base Management System Analysis I & II
• Operating Systems Accounting I & II
• Visual Basics Programming
Professional Affiliations
Member of ACM (Association for Computing Machinery)
Omega Psi Phi Fraternity Inc.
Work Experience
D.W. Gordon Tax and Financial Services – Decatur, GA January 2014 – Present
Data Entry/ Front Desk
• Manage, schedule, and coordinate office functions and activities for an eight person tax and accounting office.
• Prepare invoices, reports, memos, letters, financial statements and other documents on an as needed basis, using
Microsoft applications and spreadsheet and/or presentation software.
• Open, sort, and distribute incoming correspondence, including faxes and email
• Liaison between all impacted departments to ensure proper communication and reporting practices.
• Provide high-level administrative support by conducting research, preparing statistical reports, handling information
requests, and performing administrative functions such as preparing correspondence, receiving visitors, arranging
conference calls, and scheduling meetings.
Walgreens – Photo Specialist- Stone Mountain, GA October 2012 – December 2013
• Provided great customer service and managed issue resolution to satisfy the customer’s needs
• Multitasking between entering sales on the register and Assist Managers in daily stocking/cleaning tasks
• Applied Service and Maintenance on machines crucial to photo development, Assisted customers in using the
kiosks and making selections in the camera department
• Train new members of the Photo Department team on machine usage and floor routines
Teacher’s Assistant – Albany State University – C.S. Department Fall 2010 - Spring 2012
• Assisted professor with classroom management
• Assisted students with coding and debugging programs
• Tutored and assisted students individually and in small groups with JAVA programming
Dekalb County CEO’s Intern - Decatur, GA Internship
Database Administrator Summer 2009 and 2010
• Assisted DBA’s in maintaining and designing new databases for old and new clients
• Worked in a team environment and produced quality independent work assignments
• Installed, upgraded and patched Oracle software. Setup brand new machines including Oracle software installation
• Managed and resolved design issues during development
References
Gwendolyn Campbell
Albany State University
Professor
Vincent Wilson
Store Manager
Walgreens – (Current Employer)
Eric Logan
A+ certification Training instructor
*********@****.*******.***
Handy Kennedy
CFO of H. Kennedy Farms
National Support Engineer
Contact this candidate