Computer Technician
Resume:
Roland L. K. Brunette
**** ********* ***** *** *** Dallas, TX 75237
***********@*****.***
SKILLS SUMMARY:
Operating Systems: Windows (98, NT, 2K, XP, Server 2000, Server 2003, Vista, 7, and 8), Linux
Operating Systems
Hardware: Computer Troubleshooting, Computer Hardware, Computer Software Installs, Routers,
Hubs, Switches, Cat5, Wireless Access Points, Desktop Migration
Software: Microsoft Office (Word, Excel, PowerPoint, Access), Microsoft Project, Microsoft Visio,
Photoshop, Remote Desktop, TeamViewer, VNC, Quick Books
Networking: Active Directory, Cabling, TCP/IP, WINS, DHCP, DNS, VPN, FTP, SSH, Telnet, LAN,
WAN, VLAN, OSI Model, 10/100/1000Mb Ethernet, TCP/IP Model, 802.11A, B, G, G+, N, Intrusion
detection systems, disaster recovery plans
Programming Languages: Scripts, Batch, Visual Basic
Administrative: Inventory, Recordkeeping
EDUCATION:
ITT Technical Institute Green Bay, WI
Bachelor of Science – Information Systems Security
Graduate September 2013
Associate of Applied Science – Computer Network Systems
Graduate September 2008
Urban Hope Green Bay, WI 2001–2002
Entrepreneurial Development Series
Business Plan Summary, Executive Summary, Goals and Philosophy, Analyzing Your Market,
Marketing Strategy, Pricing Strategy, Purchasing, Legal Issues, Record Keeping, Financing
Management, Managing Growth
PROFESSIONAL EXPERIENCE:
IBM Service Contractor for IT Technical Services 2013 - Current
IBM Service Technician
Provide Desktop Support
Trouble shoot computer / server / network issues
Set up computer / server equipment
Take down and ship computer / server equipment
Roland’s PC World, LLC Green Bay, WI 1990 – 2012
PC Consultant
Help customers identify their needs – recommend computers / hardware /software
Show customers how to setup and run their computer systems / install and uninstall computer
software / use their other technology devices
Build / fix / trouble shoot computers, home networks, and small business networks
MK Technologies Green Bay, WI 1990 – 1994
Computer Technician
Take down and setup, basic computer parts
Installing computer parts and accessories / troubleshooting
Experiment with operating systems and finding out their limitations
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