Customer Service Sales
Resume:
Dameshia J. Ford
Middle River, Maryland 21220
Mobile: 240-***-**** Email: **********@*****.***
Professional Profile:
Consistently receive excellent ratings for attentiveness to detail and quality, outstanding
customer service, and manufacturing expertise for over five years. Possess the ability to
communicate both effectively and efficiently. Proven ability to work on my own initiative as well
as in a team and to assimilate information both rapidly and effectively. Confident, loyal and able
to work tight deadlines with an adaptable but well organized approach.
Education:
Dundalk High School
Baltimore, Maryland
June 2010
University of Maryland of Eastern Shore,
Princess Anne, Maryland
Degree: Bachelor of Science
Major: Criminal Justice
Stevenson University,
Owings Mills, Maryland
Degree: Bachelor of Science degree
Major: Criminal Justice
Minor: Fashion Design, Expected Graduation Date, 12/2015
Experience:
April 2013-Currently
Mc Roberts Security Protective Agency, Baltimore, Maryland
Security Officer
Highlights:
Perform pre-trip physical security audits of hotels and the development of specific post orders
Responsible for training for security personnel.
Constantly benchmarks all its practices and maintains high standards for appearance, customer
service skills, advanced training and strict adherence to post orders.
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June 2011-April 2013
Rue 21, Baltimore, Maryland
Customer Service Representative/Sales Associate
Highlights:
Demonstrated ability to achieve sales targets with assigned accounts by partnering with
customers in a counseling relationship.
Highly skilled in building new business and grow assigned region by prospecting sales prospect,
attracting the attention of possible customers and networking to put together a contact base.
Able to develop a working knowledge of the relevant industry and business operation
Thorough understanding of reviewing new product developments and sales techniques on a
continuing basis.
Proven ability to develop a complete and broad technical knowledge of all business products
August 2011-May 2012
Residence Life, University of Maryland Eastern Shores, Maryland
Work ship
Highlights:
Front Desk Receptionist
Responsible for receiving all visitors and make sure they are properly signed in and out.
Responsible for receiving incoming calls using a 6 line switchboard
October 2009 -November 2010
Dots LLC, Baltimore, Maryland
Customer Service Representative
Highlights:
Providing outstanding customer service by telephone or in person
Provided information about products and services to customers
Received and enter orders
Responsible for canceling accounts
Handled complaints and injuries
Problem Solving
Record keeping of customer interactions and transactions
Money Handler
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Awards:
Nominated for Female of the Year, 2005
2013 Miss Maryland USA
Skills:
Microsoft’s Suite of Business Productivity Tools.
President of my Dormitory Hall
Leadership Skills
Certified Microsoft word 2010
Microsoft Excel
Professional Development & Activities:
Planted trees in Selected Baltimore County Neighborhoods, 2009
Shot Putter on Patapsco High School’s Track and Field Team, 2008
Volunteer at J&M Sweeping Company, 2008
Modeling JOHAD Program, 2008
Step Squad Team & Captain, 2004-2007
National Honor Society of Leadership & Success, 2011-2012
References:
Available upon request.
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