Customer Service Sales
Resume:
Tampa, FL ***** Phone 813-***-****
***********@***.**
m
Tammy Moncrief
Employment 07/2012 - 04/2014 Groelle & Salmon Tampa, FL
File Clerk
Updating legal files, heavy filing and data entry
Light scheduling and email delivery of E-filed service
of court documents to assistants
Duties included keeping file room organized, pulling
and shipping closed files to storage, ordering office
supplies, mail room work, answering phones, pickup and
delivery of files and pleadings
02/2012 - 04/2012 Randstad Pinellas Park, FL
Clerical Associate
Assigned to First Advantage as a verifier
Duties included calling employers, school and
applicants to verify information on applications per
the client's requirements
03/2011 - 10/2011 Nationwide Title Clearing Palm
Harbor, FL
Title Researcher
Contacted title companies and underwriters to obtain
title policies for home loans and refinances
Entering data and following up on any issues or
outstanding policies
09/2009 - 02/2011 Web River Group Tampa, FL
Customer Service Representative
Phone support for three websites: Petstreetmall,
petproducts_4less, and americaoutdoor
Answering questions about products, order taking, order
entry, general problem resolution
03/2008 - 08/2009 CitiGroup Tampa, FL
Internet Client Services Representative
Level I support for CitiBank Online website,
SmithBarney Online, and general account service calls
Trained for client issue resolution for three online
sites, bill payment, and wire verification
Use several programs and proprietary sites for problem
resolution
10/2007 - 01/2008 Stream, Inc Tampa, FL
Senior Support Representative
Inbound call center, contracted to Sirius Satellite
Radio
Worked with approx. 10 other seniors and 100 support
reps, had supervisory access to reporting systems
Answered calls from floor support representatives
regarding products and services, billing issues, and
problems for further escalation
03/2007 - 07/2007 Integrity Staffing Tampa, FL
Clerical associate
Assigned to retirement planning administrator's office
Heavy filing and scanning of daily payroll and other
reports as requested
Responsible for updating recordkeeping system with
current stock prices daily, also performed data entry
for created spreadsheets
08/2006 - 12/2006 Rising Star Creations Tampa, FL
Sales/Client Development
Developed and maintained relationships with both
current and prospective customers
Made sales calls on current and prospective customers
10/2004 - 08/2006 Analgesic Healthcare Tampa, FL
New Patient Biller
Data entry of new patient demographics, correction of
ICD9 and CPT codes for correct billing to carriers,
interpretation of EOB documents
Assisted with cash posting as needed; also assisted
with verifying and correcting Billing Hold Report and
Supply Order Report
03/2002 - 04/2004 Sedgwick CMS Memphis, TN
Worker's Compensation Adjuster I
Maintained caseload of files for several clients, heavy
filing of case notes, reports and billing (monitored
monthly by manager)
Responsible for reviewing and confirming information on
files, contact of client representatives, and entering
approvals for payment of claims
Education 1986 - 1988 Kirby High School Memphis, TN
General diploma
GPA 3.2, involved in band and extracurricular
activities
2001-2002 Southwest Community College Southaven, MS
Criminal Justice
Attended two semesters
Fall 2006 - Spring 2011 Hillsborough Community College
Tampa, FL
Criminal Justice Technology
Graduated with A.S. in Criminal Justice Technology
Certificates for Crime Scene Photography and
Fingerprint Technician
Volunteer Member of Mid-South Jaycees, Memphis, TN
experience Girl Scouts of America, Mid-South Council, Memphis, TN
Central Florida WWII Museum, Tampa, FL
Contact this candidate