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Customer Service Sales

Location:
United States
Salary:
70000
Posted:
May 27, 2014

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Resume:

STANLEY A. MUGFORD

E: acebam@r.postjobfree.com P: 603-***-**** Sandown, NH 03873

Linkedin.com/pub/stan-mugford/13/630/261

Operations & Account Management

Motivated Operations Manager with 20 years of leadership experience including account management and

exceptional inventory control. Demonstrates ability to grow sales and reduce expenditures through profit/loss

analysis. Reduced head count from 20 to 14 while still leading a facility to $4.5 million in annual sales. Operates

with strong moral character and thrives in a collaborative, team oriented environment.

Core competencies include:

Operations Management Budgeting Account Management Logistics Management Warehouse Management

Sales Support Inventory Oversight Payroll Project Management Credit and Collections Customer Service

Safety Accounts Payable Time Management Human Resources

PROFESSIONAL EXPERIENCE

WILSONART INTERNATIONAL INC. 1994 - 2013

One of the worlds leading manufactures and distributors of high-pressure laminates and surface materials.

$3.55 billion in revenue in 2013. Founded in 1956 and operates around the world.

Operations Manager, Manchester, NH (2003-2013)

Ensured organizational effectiveness by overseeing all departments within the facility. Managed day-to-day

processing of accounts receivable and accounts payable. Processed weekly payroll and maximized time

management within the company. Prepared annual forecast and budget for the facility.

• Piloted installation of advance computer system; traveled remotely to implement and train employees

• Designed and physically set-up new facility

• Led the business to a record sales year

• Maximized performance by following the 80/20 rule (Pareto’s Principle)

Distributions & Logistics Manager, North Reading, MA (2001-2002)

Responsible for coordinating and supervising the delivery and receipt of product into the warehouse. Ensured

adherence to all company safety policies while motivating and training the warehouse staff. Implemented an “in-

lining” system within the warehouse that maximized operational efficiency.

• Maintained highest level of service with reduced inventory while maintaining high level customer

satisfaction

• Reduced inventory from 3 million square feet to 1.2 million square feet, while improving completion

rates

Foreman, North Reading, MA (1996-2001)

Oversaw order and receipt of material in the facility. Trained and developed new hires; administered disciplinary

needs in the warehouse and with the drivers. Performed all safety maintenance and complied with all OSHA

regulations.

• Brought facility up to date with safety program and instituted new safety metrics

• Revamped the warehouse to streamline the receipt and delivery of the products

EDUCATION AND TRAINING

Forklift, CDL-B, Haz-Mat, Safety, MSDS, Chemical Spill Response, 80/20, PLS, Inlining, Team Building,

Logistics, Inventory Control, Warehouse Management, Accounts Payable and Receivable Administration

University of Massachusetts Boston, Boston, MA, Accounting



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