Customer Service High School

Francis A. Sajdera

*** *** **

Otis, IN *****, United States

Cell: 219-***-****

********@*****.***

Objective

A position in warehouse/laborer with special interest in forklift

operations.

Qualification Highlights

. Work well as a team member or independently.

. Applied work ethic to specified areas, and helped receive a

"green visit" for the team.

. Resourceful, energetic, competent, multi-task and results-

oriented.

. Met or exceeded all performance goals to date.

Education

A.S., Criminal Justice, 8/2010

Ivy Tech Community College, Valparaiso, Indiana

GPA: 3.5, Major GPA: 3.8

Completed sixty credits in criminal justice and related courses.

H.S., [ Major ], 6/2007

Westville High School, Westville, Indiana

GPA: 3.0

Experience

Four Winds Casino Resort, New Buffalo, Michigan

Receiving Clerk, 9/2013 - Present

. Examined contents and compared with records, such as manifests,

invoices, and ordered, to verify

accuracy of incoming and outgoing shipment

. Filled ordered for products and samples, following order tickets,

and forwarded and mailed items

. Unloaded and unpacked incoming shipments and arranged, packs, and

prepared materials and

products for display, distribution, outgoing shipment, and

storage

. Removed products and loaded not meeting quality standards from

stock, and notified supervisor and

appropriate department of discrepancy and shortage

. Sorted products and materials into predetermined sequence and

groupings for packing, shipping, and

storage

. Worked with, signaled, and instructed other workers to weigh,

move, and check products

. Operated and tended machines to clean and sanitize equipment, and

manually washed equipment,

using detergent, brushed, and hoses

. Determined shipping method for materials, using knowledge of

shipping procedures, routes, and rates

. Prepared documents, such as work ordered, bills of lading, and

shipping ordered to route materials

. Requisitioned and stored shipping materials and supplies to

maintain inventory of stock

. Conferred and corresponded with establishment representatives to

rectify problems, such as

damages, shortages, and non conformance to specifications

Four Winds Casino Resort, New Buffalo, Michigan

Bar Back/server/bartender, 6/2012 - 9/2013

. Carried dirty dishes to kitchen and wiped bar counter.

. Stocked refrigerating units with wines and bottled beer, replaced

empty beer kegs.

. Washed glasses, bar, and equipment, polished bar fixtures, mops

floors, and removed empty bottles

and trash

. Kept assigned area and equipment clean, made coffee, filled fruit

trays.

. Cleaned bar and equipment, and replenished bar supplies, such as

liquor, fruit, ice, and dishes

. Carried food, dishes, trays, and silverware from kitchen and

supply departments to serving counters

. Replenished supply of clean linens, silverware, glassware, and

dishes in dining room

. Responsible for the tearing apart of Self serve beverage station

and constructing a deep clean of the

area.

. Applied and set up adult beverages to a "beer cart" for busy days

such as holidays and weekends.

. Ordered items to replace stocked

. Brew coffee and tea and filled containers with requested

beverages

. Conducted inventory on the last Sunday of every month with a

small team.

Menards Inc, Northwest Indiana

Receiving/Yard Operator/load puller, 6/2008 - 6/2012

. Examined contents and compared with records, such as manifests,

invoices, and ordered, to verify

accuracy of incoming and outgoing shipment

. Conferred and corresponded with establishment representatives to

rectify problems, such as

damages, shortages, and non conformance to specifications

. Requisitioned and stored shipping materials and supplies to

maintain inventory of stock

. Delivered and routed materials to departments, using work

devices, such as hand truck, lift trucks, and

order selectors.

. Prepared documents, such as work ordered, bills of lading, and

shipping ordered to route materials

. Determined shipping method for materials, using knowledge of

shipping procedures, routes, and rates

. Constructed plastic and cardboard bales for recycling purposes,

to be shipping back to distribution

center.

. Responsible for setting up Plan-o-grams in garden center.

. Capable of pulling loads together for a single delivery for guest

satisfaction.

. Detailed equipment check off for heavy equipment such as;

Forklifts, electric Jacks, order selectors,

as well as genies or high risers.

. Applying bill of ladings into the computer system to show items

in stock.

. Easily establish rapport with people of all ages, cultures, and

beliefs

. Earned a reputation as a valuable and cooperative coworker by:

being fair, honest, and willing to help

others when needed; effectively resolving conflicts at

appropriate times; and assisting new managers

and other staff to become familiar with policy and operations

. Dealt tactfully and effectively with difficult customers

. Established quality standards

. Established goals and objectives, developed policies and

procedures, recruited and trained staff, and

initiated and enhanced systems

. Closely coordinated with all departments to ensure smooth

operation

. Performed all phases of the department

. Helped the team acquire a "green visit" from the corporate office

that arrived for a walk through.

. Carried and hand trucks supplies to work stations

. Examined product to verify conformance to company standards

. Fed item into processing machine

. Responsible for loading and unloading of flatbed trucks.

. Assisting guests in the yard when assistance was needed.

. Rebuilding picket fences that were damaged off the truck.

. Employee of the week on several occasions.

. Responsible for the cleanliness of the yard, garden center, bays

and the board shed.

. Carefully stacking of drywall, and selling damaged drywall at

reduced price.

. Constructed and banded cardboard, and plastic bales to be sent

back to the distribution center.

. Acquiring loads for guests, to be delivered the following day.

Taco Bell, Chesterton, Indiana

Food Champion, 8/2003-7/2004, 8/2007 - 5/2008

. Food champion, able to prepare all menu items to corporate

specifications. * Responsible for house

keeping duties that adhere health department regulation. This

includes: floor sanitation, cooking area

sanitation, food preparation sanitation, and common patron

eating area sanitation. * Customer service,

responsibility includes taking food orders, answering questions,

and dealing with customer

complaints.

. Responsibilities included, inventory control, inspection of

employee work areas, inspection of floor

sanitation, food preparation tools sanitation, * Food champion,

able to prepare all menu items to

corporate specifications. * Responsible for house keeping duties

that adhere health department

regulation. This includes: floor sanitation, cooking area

sanitation, food preparation sanitation, and

common patron eating area sanitation.

. Customer service, responsibility includes taking food orders,

answering questions, and dealing with

customer complaints Customer service, responsibility includes

taking food orders, answering questions, and dealing with

customer complaints.

Held title through various locations,

Sherwood Forest Adventure Games, Laporte, Indiana

Field Technician, 4/2005 - 6/2009

Help managed and scheduled daily operations paintball field operations. *

Prepare field for national paintball events and adhere to maintenance

schedule to maintain field for safe playing environment.

Customer Service, made sure all customers are happy and want to return

again to play. * Responsible

for maintaining rental equipment inventory. * Responsible for record

keeping of money transactions

and patron activities. To adhere to field safety regulations.

Repair paintball equipment for recreation and scenario play, and

responsible for buildings upgrades and repairs

Responsible for maintain and filling air equipment (compressed gas, C02,

N2)

Operate company trucks to maintain and upgrade facility grounds.

Utilize; chainsaws, power hand tools, common hand tools to maintain,

repair, and upgrade facility grounds.

Skills

. Teamwork

. Problem Solving

. Leadership

. Planning

. Written and Verbal Communication

. Critical Thinking

. Decision Making

. Time Management

. Relationship and Team Building

. Action-oriented, focused on solving immediate problems

. Friendly, personable, and easy to work with

. Identified problems and proposed solutions

Contact this candidate