Heather S. Goodhart

*** ****** *****; Acworth, Georgia 30102

404-***-****

acebab@r.postjobfree.com

Human Resources Assistant

Raising Interpersonal Standards through Quality Control, Security, and Planning

Professional Profile

Accomplished manager with a proven ability to plan, develop, and implement Company Policy to

support business goals and achieve a balanced work environment. Led key initiatives to increase

compliance education and training which contributed to a liability insurance decrease of 76 percent and

increased overall profitability by 55 percent. Recognized as an expert in applying talent attraction,

retention, and benefit concepts to increase overall profitability by 35 percent. Respected leader in building

motivated, loyal, and dedicated teams to exceed revenue goals.

Relevant Experience

Operations Manager – Affirmative Financial Services, LLC., Woodstock, GA

02/2011 – Present

Increased Profits by $50,000 in my first 10 months and coordinated Software Development,

Training, and Implementation to Increase Profits by an additional 17%

Developed and Implemented Company Policy for a more Cohesive Work Environment and

increase performance by 80%

Implemented FDCPA and FCRA Compliance Education, Training, and Testing to Completely

Reduce Infractions and Liability

Strategized Staffing Efforts to Attract Formidable Talent and Formulated Talent Retention

Benefits and Act as a resource for Client and Debtor Escalation Issues

Team Leader – Chase Credit Card Services, Kennesaw, GA

01/2009 – 03/2010

Acting FDCPA Compliance Mentoring to reduce infractions reducing organization liability

Peer Support and Engagement to create a more cohesive team environment

Manage Debtor Account Portfolio and increase team performance by 65%

Negotiate Debtor Account Resolution and raise team performance by 65%

Team Leader – Asset Management, Woodstock, GA

01/2008 – 11/2008

Acting FDCPA Compliance Mentoring to reduce infractions reducing organization liability

Negotiate Debtor Account Resolution and increase team performance

Peer Support to reduce FDCPA violations, organization liability, and improve dispute resolution

Manage Client Portfolio and increase portfolio performance by 35%

Software – MS Office (Word, Excel, PowerPoint, Access, Publisher, and Outlook), Adobe, WinRAR,

JavaFX, Power ISO, Simplicity Collect, Accurint, Lexus Nexus, auto dialer

Education

DeVry University, Atlanta, GA, February 2016

Bachelor of Science Candidate with Distinction

Major: Human Resources Management; Minor: Technical Management

Reinhardt University, Waleska, GA, May 2000 Associate of Arts Graduate

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