Customer Service Sales

Abbas Mikaeili 604-***-****

**** ********** ****** **************@*****.***

Port Coquitlam, BC V3C 2M1

Objective:

Obtain a customer service and/supporting position where I can utilize my skills and

experience for the success and development of the company’s goals.

Qualifications & Skills:

Decision maker, resourceful and works independently.

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Conscientious team player that inspires and supports others to work at their highest

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level.

Possess excellent problem solving and troubleshooting skills.

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Remain calm and work well under demanding conditions.

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Proficient with MS Office including Word, Excel and Access.

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Competency with accounting and inventory software.

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Work Experience:

Retailer 2012 2013

Porteighal’s Store, Kayseri, Turkey

• Increased sales through participating in product placement and restocking shelves

with new products.

• Collaborated with a team of 10 to provide customer service to shoppers and suggest

products to meet their needs.

• Oversaw inventory system by entering data and compare data throughout the day,

week and month for inventory control and reported to management and/or business

department for purchasing.

Accountant 2009 2011

Electera Company, Kish Island, Iran

• Increased accounts receivables collection by comparing invoices to receipts and

notified customers for payment and notified management for long arrears.

• Prepared cheques for vendors and suppliers to pay out monthly bills

• Calculated billable hours of staff, calculated source deductions and prepared

payments.

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Oversaw bank reconciliations and created reports for management.

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Warehouse Supervisor 2005 2009

Electera Company, Kish Island, Iran

• Provided products to 40 franchises and communicated directly with operators to meet

their needs for each location.

• Oversaw three departments with a team of 60 staff including production staff in the

factory, packaging and the main warehouse.

• Increased productivity by arranging teams into groups and delegated tasks to meet the

needs of each day.

• Managed month end inventory counts, entered data into inventory system and

compiled reports for management.

Cashier 1999 2005

Davani’s Shop, Shiraz, Iran

• Processed 300 customer sales daily utilizing strong customer service skills and with

careful accuracy with transactions.

• Maintained accuracy by processing cash transactions, preparing reports and

balancing cash register daily for the next business day.

Salesman 1992 1999

Davani’s Shop, Shiraz, Iran

• Increased sales by listing to customers’ needs and providing choices according strong

product knowledge resulting in returned visits and future sales.

• Provided product inventory count support and replenished shelves when needed.

Education:

Bachelor Degree in Industrial Management (License) 1992

Shiraz University, Shiraz, Iran

High School Diploma 1988

Shiraz Institute of Technology, Shiraz, Iran

Interests:

Hiking: Enjoy walking on local trails for exercise and to enjoy the outdoors.

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Soccer: Fan, future goal is to become a coach for a local junior team.

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Contact this candidate