Customer Service Sales
Resume:
Taylor Ray
**** **** ***** ***** *******, AZ **296 480-***-**** ***********@*****.***
Professional summary
Recovery Team Lead (Operations) with IKEA Tempe, a subsidiary of IKEA of Sweden, the multi-billion
dollar home furnishings retailer. Six years of rapid career development within the organization and recognized as a
competent and effective leader by co-workers, peers, matrix partner and senior management as evidenced by
recent Performance Evaluation and 360 Survey. Selected by top management Steering Group to be a participant
in the “High Potential” group. Competent and effective in the area of recruitment to minimize turnover and
maximize employee potential. Acts as a leader and counselor in the area of employee relations to add a personal
touch in the role.
skills summary
5 years of administrative experience with duties to include typing, maintaining and filing
-
confidential files and records, policy implementation, updating various databases and
spreadsheets, analyzing reports
Exceptional organizational skills; effective communicator, adaptable, enjoys new challenges,
-
successfully manage multiple priorities
Proficient in MS Word, Outlook, Excel, Power Point, Kronos, ATS and various web-based
-
applications
Employment History
Recovery Team Lead, IKEA Tempe
12/1/2011 Current
Tempe, AZ
Business plan development and implementation in partnership with senior & functional managers to support
-
the Recovery revenues goal; consistently maintaining strong Recovery revenue goals; continuously
monitoring and analyzing transfer types
Driver of co-worker development; co-worker relations, conflict management, accountability, performance
-
evaluations, training, consistent development plan follow-up, succession planning
Implemented 10% off Wednesdays for IKEA Family members on AS-IS to boost sales across the board;
-
weekly marketing on Twitter
Took ownership of improving efficiencies to boost productivity, which resulted in a $25 per hour increase
-
over a 12 month period
Strong relationship building skills that promote partnerships with cross-functional departments to ensure goal
-
congruence & implementation
Contributed to the U.S. Recovery Manager by writing a chapter for the new 2014 U.S. Recovery Routines
-
Manual
“High Potential” group member with task focus on the sustainability cornerstone of the business plan
-
Quality Responsible & TRP Responsible, IKEA Tempe
5/1/2010 12/1/2011
Tempe, AZ
Achieved highest performance evaluation rating score of 4.0; 100% Mystery Shops
-
100% compliance in quality standards and product recall reporting; reporting inventory discrepancies
-
Adhering to Maricopa County Trip Reduction Program requirements; creating, planning and initiating
-
incentives for alternative mode users
Sales Co-worker, IKEA Tempe
3/1/2008 5/1/2010
Tempe, AZ
Exceptional customer service; 100% Mystery Shops
-
Trainer for new product management database rollout and for new hires
-
Merchandised four different department areas of the textiles shop
-
Successfully promoted and sold add-on merchandise to meet and exceed department sales goals
-
Pricing Coordinator, Toys “R” Us
7/1/2007 6/01/2008
Scottsdale, AZ
Provided excellent customer service on the sales floor and at the cash register
-
Filled in to count money for the registers before the store opened
-
Executed daily price changes to provide the most accurate information for the guests
-
Managed ad signage and banners throughout the entire store
-
Stocked shelves; executed newly planned store resets and merchandised accordingly
-
Successfully signed up guests for the Toys “R” Us Chase credit card
-
Server, Cracker Barrel
11/1/2004 6/01/2007
Las Cruces, NM
Provided excellent customer service to guest diners
-
Contributed to sales and increased average ticket by suggesting add-on items
-
Promoted to a 4-Star Trainer after 6 months of employment
-
EDUCATION
AAS, Chemical Dependency Counseling May, 2012
-
Rio Salado College
BA, Business Management, Minor in Human Resources August, 2013-Current
-
Ottawa University
Contact this candidate