Mir Masood Ali

Location: San Francisco

Email ID: aceb98@r.postjobfree.com

Contact: 510-***-****

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Objective

A challenging position in Information Technology Engineering that will

present me with ventures to utilize my knowledge and technical skills, with

opportunities for long-term career development.

Summary

Solution-oriented, highly analytical and resourceful candidate with

extensive experience in network support. Proven ability to provide creative

and effective server and networking solutions with highly developed problem

solving skills. Expert Administration and troubleshooting skills for all

Microsoft Operating System. Exceptional technical education: consistently

keeping work with demanding clientele.

Professional Summary

Customer Support Engineer with 5 Years of experience

< Microsoft Certified Administering and Deploying System Center 2012

Configuration

< MCP certified and work experience on Microsoft Windows 2003 & 2008R2

Servers,

< Working on SCOM 2012, SCCM 2007/2012, SCCM Administrator Console, Remote

tools, Software/hardware inventory, Software Distribution, Software

Metering, SCCM Server components and OSD Deployment, strong Active

Directory, DHCP, DNS, WSUS and Application Packaging skills

< Handled hardware & software installation & configuration including OS for

desktop& server

Technical Training/Certification

< Microsoft Certified Administering and Deploying System Center 2012

Configuration Manager 70-243 11-Aug-2012

< Microsoft Certified Technology Specialist 11-Aug-2012

< Microsoft Certified Professional in Windows server 200*-***-*** MCP ID #

6433298 Certified Since 2008

< ITIL V3 Foundation Certified

< Trained in VMware 4.0 for troubleshooting by VMware authorized training

center. Class ID: - 106838

< Wipro Certified Desktop Support engineer (Engineer ID : HAOHYD049)

< SCOM 2012 L3 Training on 25-Aug-2013

Work experience

1 Working as SCCM and SCOM Administrator L3 in Wipro Technologies from

01.03.2013 - till date. "Supporting to 'Mattel Inc"

< Patching to 2600 Servers(Test Servers, Development Servers, Staging and

Production) and 53000 Desktop & Laptops from SCCM 2012

< Server performance monitoring, Configuring and monitoring 2600 Servers,

Services, Hardware components, Cluster services, BB Service, Critical

services.

< Deploying and configuring both prepackaged and custom Management Packs

< Creating and maintain SCOM SLA Dashboards,

< Technical support to Mattel Inc, Wintel Support with SCCM.

< Monitoring the Daily SCCM site backup and troubleshoot if required.

< Monitoring Site Status, windows event logs and inboxes and troubleshoot

if required.

< Manage clients systems through SCCM.

< Troubleshoot client agent issues on clients system like update or

software distribution fails. (if onsite support team fail to troubleshoot

it)

< Ensure the SCCM installation is configured and maintained to ensure

optimal performance.(Perform daily, weekly and monthly health activity)

< Create, manage and troubleshoot software deployment objects for new and

existing software.

< Remove Expired Software Advertisements

< Manage and deploy of all MS patches, critical updates and service packs

on a timely basis.

< Manage and deploy application updates, including 3rd party, via SCCM.

< Remove Expired Software Updates from Update Lists

< Remove Expired Software Updates from the Deployment Management

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< Administration and troubleshoot of Operating System Deployment functions

within SCCM.

< Assist and support SCCM coordinator regarding issue they face.

< Give permissions on different features of SCCM to requester. (For remote

tool, reporting etc.)

< Manage SCCM reporting services including building custom reports.

< Managing/maintaining SCCM/SQL Database.

< Maintain computers and users collection.

< Perform client health check and fix the issues of clients like non SCCM

clients, obsolete SCCM client, not active SCCM clients, not approve SCCM,

client with inventory problem client etc.

< Ensure the SCCM client agent is running properly on all client computers.

If there are problems, research and implement solutions.

< Instruct Service Desk analysts how to install the SCCM client software,

and how to troubleshoot basic problems with the client.

< Establish and maintain system configurations for the SCCM environment for

clients.

< Responsible for documenting technical requirements & functional use of

enterprise business applications.

2 Working as SCCM Administrator in Wipro InfoTech (South III region)

from 22.03.2010 - 28.02.2013.

< Configuration Manager 2007 administration

< Strong skills in SCCM server installation, configuration & Maintenance.

< Software distribution -Creating the collections, MSI Packages & App-V

packages, Programs & Advertisement for Distributing Client's standard

applications.

< OS Deployment -Building and import images into MDT (Microsoft Deployment

Tool) to image computers. Windows XP to Windows 7 migrations using SCCM,

Microsoft Deployment Toolkit (MDT), and User State Migration Tool (USMT)

< Patch management to 16000 Servers per month from SCCM

< Analyzing the new features of the recent Service Packs and applying to

the SCCM servers.

< Designing and implementing SCCM 2007 Primary Sites and Secondary sites in

the hierarchy.

< Configuring Site boundaries, Client agents and Distribution points in the

hierarchy.

< Generating various kinds of reports from SQL Server Database.

< SCCM Console, Remote tools, Software hardware inventory & Software

metering

< Patch management -Patch deployments to testing, staging, Development and

production Servers and Desktop. Also configuration and run through

checklist for any patch deployments. Security & office patches management

using SCCM

< Applications packaging - Microsoft App V Sequencing Using Customer

Standards. Creating applications and importing to required Users. MSI's

Install Shield / Admin Studio / Wise Packaging Studio. Batch Files &

Scripting (VB Scripting)

< VMware Workstation / Microsoft Virtual PC

< Specialization in installation, configuration and troubleshooting of

Windows 2000 and Windows 2003 and Windows 2008 server. And

troubleshooting of SCCM Servers and Clients

< Restricting users by implementing Group Policies and working with

different options of Software Restriction policies.

< Configuring and maintaining Active Directory Services on windows server

2003/2008 Domain controllers.

< Configuring TCP/IP, DNS, DHCP in Windows server 2003 and 2008

3 Worked as Windows Administrator in Wipro InfoTech South III region

with Necx PVT Payroll from 01.02.2008 - 17.03.2010

< Running reports for assets management

< Software Distribution

< Build Packages and deployed as requested

< Deploying new Windows XP OSD from ISO to WIM image

< Active Directory configuration & maintenance

< Windows 2003 server and Client support and troubleshooting

< Managing DHCP & DNS. Creating scopes and IP reservation in DHCP

< Creating Windows 2003 domains and workgroups

< Monitoring the health of server daily with SMS to ensure proper

efficiency

< Installing and Configuring Windows Server 2008, 2008R2 & 2003

< Designing, Configuring and maintaining Active Directory Services on

Windows Server 2008/2003 domain controllers.

< Install and configure the WSUS server for the patch management.

< Restricting users by implementing Group Policies and working with

different options of Group Policy Management Console.

< Install and configuring the network print server and troubleshooting.

< Install, Maintain and monitor DHCP server

< Maintain the RAID0, RAID1 and RAID5.

Scholastic Credential

. B Com Computers From Osmania University in 2009 with 49% marks

. Intermediate from Sri Vani junior college in 2006 with 50.1% marks

. S S C from Seventh day advertise high school in 2004 with 52.67% marks

Personal details

Father Name : MIR IBRAHIM ALI

Date of Birth : 25 Sep 1988

Languages Known : English, Hindi, Urdu and

Telugu

Religion : Islam

Nationality : Indian

Marital Status : Unmarried

Hobbies : Swimming

Mobile : +91-939*******

Email :

aceb98@r.postjobfree.com

Place: Hyderabad

(MIR MASOOD ALI)

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