Engineer Manager

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G.Venkarta Ramaraju

Mobile: 91-837******* Email: ***********@*****.***

~ Seeking an environment that offers challenges, stimulates creativity, originality and boosts professional

growth.

Academic

Bachelor of Technology in Information Technology

Diploma in Mechanical Engineering (DME)

Cisco Certified Network Associate (CCNA)

Knowledge on Cisco Certified Design Associate(CCDA)

Snapshot

5 years of experience in IT and VoIP Telecom industry (SIP and Cisco Voice)

Experience in Designing Cisco Voice networks.

Design and implementing, Installation, Configuration and administration of Cisco Unified

Communication Manager 7.0

Experience with configuring and troubleshooting T1 PRI, T1 CAS, FXO, FXS

Configuring CUCM System, phone NTP, Region, Location, Device Pool, DHCP, SRST and Auto

Registration.

Experience of working with Cisco routers 1760, 1841, 7200 and catalyst switches

Experience in Setting up and Managing a NOC Environment (Managed Services). Managing

complete portfolio of NOC for Network Services.

Good exposure in IP Telephony and Telecom Global NOC activities.

Superior critical thinking and analytical skills in network operations (NOC)

Strong customer (Domestic and International) service and communication skills.

Experience in configuring Routing Protocols such as RIP, EIGRP, OSPF, and Frame Relay.

Experience with configuring and troubleshooting VLAN.

Experience in providing process and product training to the internal teams.

Experience in handling domestic and global customers

Experience in leading small and large size teams.

Experience on Monitoring tools like ISUP Manager and Remote possible

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Experience in Setting up and Managing a NOC Environment (Managed Services). Managing

complete portfolio of NOC for Network Services.

Experience in setting up and Managing a NOC Environment.

Knowledge on bug life cycle

Experience in MS Windows 4.0 and 5.0 Administration.

Experience in troubleshooting PC related issues

Career Scan :

Company Name Network peripherals and Solutions Pvt Ltd DEC–11 Present

Role: Engineer

Monitor and support the backbone links and network elements of VERAZ Platform, this involves

alarm monitoring, Diagnostics, handling of trouble tickets, preparation of root cause analysis,

taking corrective actions, generating test calls. Creating tickets by using Cerberus ticketing

system.

Work with the data center planning groups, assisting with network capacity and high availability

requirements.

Review all changes to network configuration for technical accuracy and impact and provide Multi

Protocol Network problem resolutions.

Routing related tasks included providing cisco router configuration and change management,

providing technical support for Cisco Router configurations and installation for Customer.

Configuring IP RIP, EIGRP, OSPF and BGP. Configuring routing policy for BGP.Configuring

bridging technologies i.e. transparent, SR, SRT and DLSW

Switching related tasks included implementing VLANS and configuring ISL trunk on Fast Ethernet

channel between switches, Configuring CGMP, IGMP and PIM.

Configuring access servers to perform reverse telnet and configuring AAA

Configuring custom and priority queuing for frame relay.

Configuring static NAT, dynamic NAT, inside Global Address Overloading, TCP overload

distribution, Overlapping Address Translation.

Company Name :Grapesoft Solutions Aug’10–Nov’ 11

Role: Network Engineer

Installing and Configuring DHCP,DNS,WINS and Proxy services

Networking of computers based on Windows 2000

Providing hardware solutions to the LAN users.

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Installation of different Software’s/OS (Win2000/2003/XP,)

Handled escalated calls related to Networking.

Company Name Sify Technologies Limited Nov’07 – May’10

Role: NOC Engineer

Responsible for Configuring, Frame Relay, ISDN, X.25 network for remote access

Configuring Communication Server, Setting up Security using PIX, which includes Configuring

AAA server.

Setting up VLANS and configuring ISL trunk on Fast Ethernet channel between switches.

Design and implemented Frame relay network with ISDN backup on Cisco 2500 Series Routers.

Install and configure Routers, Bridges, Terminal Servers and CSU/DSU’s to support WAN links.

Troubleshoot ISDN lines,TCP/IP and IPX problems and checking connectivity issues in multi

protocol Ethernet, Token Ring, and FDDI networks.

Redistribution of routing protocols and Frame Relay configuration.

Strong knowledge of various routing protocols including RIP, IGRP, EIGRP, OSPF, & BGP4.

Implemented SNMP on Cisco routes to allow for network management.

Arrange for hardware/software testing and implementations. Coordinate with customers and

internal Xius bcgi groups to proactively identify and correct detected faults causing anomalies.

Follow standard operating procedures during troubleshooting in order to maintain contractual

Service Level Agreement (SLA) up time objectives

Handled Customer Support and escalations 24*7

Checking trunks of Point Codes and CICs by login to ISUP Manager

Using “Remedy” for creation and modifying trouble tickets. Log problems completely and

accurately into the Remedy trouble ticketing system.

Handling International calls belonging to TSP’s related issues

Creating Bridges for conferences and participating at the time of critical situations

Analyze and prioritize problems reported by external carrier call centers, NOCs.

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Maintain and communicate detailed timelines and shift logs of all customer effecting outages and

situations to NOC shift staff and internal customers

Company Name Srichaitanya infosystems Private limited Oct’06–Nov’07

Role: Network Engineer

Installation and configuration of Novell 2x,3x and 4x servers and SCO Unix servers

Trouble shooting of PC’s hardware problems

Expertise in Trouble shooting related to O/S & hardware.

Installations of new LAN’s, Structure Cabling and Assembling of PC’s

Providing AMC’s to the PC’s and LAN’s

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