Customer Service Representative

Kayla Webber

**** ********* ******, **** ***********, MA 01089

Phone: (413) 309 - 8032

E-mail: ********@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and organized Business student seeking a full-time job in management or

administration in the Western Massachusetts. Strong written communication skills and excellent

attention to detail. An individual who works well independently and in teams, in a fast paced

environment. An individual who also has excellent organizational and management skills. Proficient in

MS Office.

EDUCATION

Bay Path College, Longmeadow, MA

Bachelor of Science Degree in Business Administration 2009- May 18, 2013

Relevant courses:

o Tech Tools for the Professions

o Dynamics of Management

o Communicating in Business

o Organizational Behavior

AWARDS

Dean’s List at Bay Path College 2009-2013

Bay Path College – NSO Undercover Leader Award 2011

Who’s Who Among Students in American Universities and Colleges 2013

WORK EXPERIENCE

Town of Longmeadow, MA

Work Study Student for the Accounting Department 2009-May 2013

• Gained Municipal Government experience

• Assisted with checking accounts

• Assisted with revising spreadsheets

• Helped with filing and organizing documents

• Lent a hand in creating journals and spreadsheets

Town of Keene, NH

Summer Job as a Polisher at Findings, Inc. 2010-2011

• Worked in multiple departments in the process of making jewelry.

• Labor jobs such as painting, cleaning, etc.

• Helped with monthly inventory that involved software, measuring, and organizing.

Town of Longmeadow, MA

Intern for Gelato Buono May 2012-September 2012

• Managed a small business in the absence of the owners

• Opened and closed the store

• Took inventory of product and supplies

• Created gelato and sorbetto

• Customer service (served the product, cashier work, answered the phone and any

questions)

• Balanced the register and ran reports at the end of the day

• Cleaned and sanitized everything

Town of Suffield, CT

Intern for The Zanger Company May 2012-October 2012

• Packed and unpacked inventory and orders

• Answered the phone and helped customers who came into the warehouse

• Updated the website with new products which included photography and categorizing

• Helped customers with online orders

Town of Holyoke, MA May 2013-Present

Early Collections Customer Service Representative May 2013-April 2014

• Maintain corporate objectives pertaining to delinquency and losses

• Make customer contacts via phone or other methods to collect past due accounts, resolve

customer needs, and help to ensure ongoing customer satisfaction

• Ensure policies and procedures are followed

• Research and resolve missing or inaccurate information on accounts

• Complete other projects or activities as assigned

Customer Accounts Customer Service Representative April 2014-Present

• All of the above responsibilities along with the following:

o Holding and maintaining the organization of customer files

o Handling higher delinquent accounts

o Monitoring customer accounts and determining when to take further collection actions

*thru temp agency Aerotek*

EXTRACURRICULAR ACTIVITIES

New Student Orientation Program

Junior Board Member 2011-2012

Senior Advisor 2012-May 2013

Roteract Club

Member 2011-May 2013

Secretary 2012-May 2013

Student Abolitionist Movement Club

Secretary and Treasurer 2011-May 2013

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