Customer Service Representative

Location:

Posted:

May 28, 2014

Cindy Miller

EXPERIENCE:

**/****-******* ****’s East, Boston, MA

Sales Associate/ Customer service Representative

Ability to question customers to determine their needs

Created, kept new and existing client relationships

Ability to lead and motivate other team members

Identified and solved customer discrepancies

Performed customer service skills in high stress area

Maintained or exceeded daily sales goals for department

Monitored and maintained office supplies and inventory

Answered and transferred incoming calls

Searched products, processed orders daily via telephone inquiries

Enter inquiries, and records information in POS database

Trained, supervised, and guided new employees

11/2005-11/2007 Creative Gourmet, Brookline MA (Wait staff)

Assisted event planner with decorations, linens and dinnerware

Listed ingredients for people who have food allergies

09/2002-11/2005 Craze International, Boston MA

Customer Service/ office assistant

Generated expense reports and time sheets

Clerical duties such as filing, faxing, data entry, mailing

Corresponded and followed-up with clients

Coordinated meetings and travel arrangements

Took clients on tour of facilities and venues

4/2000-7/2002 Little Brown and company, Nellie Mae

Accounts Payable specialist

Batched, date stamped, made copies and filed documents

Responsible for data management and maintaining vendor files

Assisted with check runs, dispersed checks

Researched and resolved vendor issues in a timely manner

Obtained W-9 data and issuance of 1099's at year-end

Processed over 300 invoices and purchase orders daily

EDUCATION: Fisher College D.C.E. Associates Degree: General Studies

SKILLS: Ability to work as a team member, strong interpersonal skills

Strong problem solving skills, ability to learn new tasks efficiently

and productively, can adjust to high call volumes and influx of

customers, experience working in a diverse environment, multi-

tasked, willing to grow and develop in a customer service setting

REFERENCES AVAILBLE UPON REQUESTS