Customer Service Supply Chain
Resume:
Kramer Joseph
*******@****.***
Education: Bowling Green State University Bowling Green, Ohio
Bachelor of Science in Business Administration
Specialization: Supply Chain Management
Graduation Date: May 10, 2014
Bowling Green State University Dean’s List, 2012
Bowling Green State University Supply Chain Case Competition, 3rd place, 2014
Employment:
Shurtech Brands, LLC Avon, Ohio May 2014- July 2014
Customer Care Intern
• Assisted on Lowes and Home Depot accounts
• Disputed fines charged to Shurtech
• Upload product information to Home Depot’s websites
NSS Enterprises Toledo, Ohio July 2013-December 2013
Purchasing Intern
• Placed and maintained purchase orders
• Expedited and delayed orders
• Requested vendor permission for returns
• Complied paper work to submit returns
• Monitored status of returned goods
• Generated shipping paperwork
• Scheduled international and domestic pickups
• Completed Customs Decorations and NAFTA
• Compiled paper work to submit returns
• Monitored status of Returned Goods
• Generated shipping paperwork
• Scheduled international and domestic pickups
• Completed Customs Declarations and NAFTA’s
• Daily use of AS400 System
• Trained new intern
Stancato’s Italian Restaurant Parma, Ohio December 2011- December 2014
Banquet Server
• Maintained exceptional customer service
• Calculated correct customer bills
• Processed cash, credit and debit card transactions
• Set up and coordinated parties to customer specifications
• Supervised new employees
Tax Check USA Broadview Heights, Ohio September 2009- March 2010
Secretary
• Created tax packages for clients by coping and organizing tax papers and W2’s
• Maintained tax related filed
• Scheduled and verified appointments
• Increased the customer base by calling and sending emails with promotions to clients
Activities: Supply Chain Management Association Bowling Green, Ohio August 2011-Current
Chair of Membership and Recruitment
• Send membership forms to APICS Association and NAPM Toledo
• Maintain membership roster and mailing lists
• Keep meeting and event attendance records
Association for Operations Management Toledo, Ohio August 2013- Current
National Association for Purchasing Management Toledo, Ohio August 2013- Current
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