Customer Service Representative

K aina Glemaud

**D Banner Rd • Nepean, Ontario • K 2H 8T3 • 613-***-****

Email: g **.*****@*****.***

JOB OBJECT IVE C ustomer Service Representative

H IG H L IG HTS OF QUAL I F ICAT IONS

• Extensive experience in customer service, sales and general office activit ies,

i ncluding cash management

• Proven ability to meet customer needs, handle mult iple priorities and perform

effectively with co-workers

• Fluently bilingual: French and English, both spoken and wri t ten

• Computer proficiency: Access, Electronic mail, M icrosoft Office 2003 and 2007

EMPLOYMENT H ISTORY

2012-2013 Customer Service Clerk, Samko and Miko Sale

• Scanned customers toys

• Bagged their toys

• Receive payments and give change back

• Put back toys into their place

2007-2008 C ustomer Service Representative, Sitel Bell Sympatico, Ottawa, ON

• Conducted inbound calls and outbound calls

• Activated accounts for old and new customers

• Sold Bell Internet services

• Upgraded customer’s In ternet services, and downgraded as well

w hen requested

• Performed follow-up calls based on the customers’ needs

• Called customers for outstanding bills for cancelled, suspended

or active accounts

2005-2006 C ustomer Service Representative, Bell Canada, Montreal, QC

• Supervised a team of 8 employees

• Provided f loor support during busy periods

• Investigated customer complaints and resolved client issues

effectively

• Ensured customer satisfaction at all t imes and conducted

follow-ups

• Authorized credits

2003-2004 C ustomer Service Representative, Bell Sympatico, Ottawa, ON

• Helped customers understand their In ternet bill

• Activated and deactivated accounts for new and existing

accounts

• Called customers for outstanding bills for a special project and

d id t ransfers in other departments

EDUCAT ION

2009 P aralegal Communication Diploma, E verest College, Ottawa, ON

2008 P racticum, M aître André Alphonse Law Fi rm, Ottawa, ON

2004 O ntario Secondary School Diploma, Notre Dame H igh School,

O ttawa, ON

REFERENCES AVAILABLE UPON REQUEST

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