Customer Service Representative
Resume:
PO Box ******, Miami Gardens, FL 305-***-**** **********@*****.***
Keishia Lloyd
Objective
Seeking the greatest opportunity to work as a customer service representative or manager for a reputed company where my
skills can be effectively utilized with room for growth.
Experience
2012-present Fagor Commercial Opa Locka, FL
Customer Service Supervisor
Scheduled and dispatched service Technicians to repair commercial dishwasher, oven and refrigeration.
Prepare daily work and run schedules.
Monitor Technicians to coordinate schedules.
Answer incoming calls, inquires, resolve complaints and customer follow ups.
Validate warranties, order service parts and keep inventory of warehouse.
Invoiced daily work tickets and enter purchase orders for inventory control.
2007- 2010 American Express Miami, FL
Navigation Clerk
Answer incoming calls, inquires and resolve complaints for international and domestic travels.
Booked and assist clients with making corporate travel arrangements on GDS ticketing system.
Setup and maintained online business travel profiles.
Fare exchanges and invoiced completed travel.
Provide UPS shipping assistance for Amex offices.
1997- 2007 Five Star Miami, FL
Senior Office Clerk
Intake and schedule daily appointments.
Answer incoming calls, inquires and resolve complaints.
Maintain receipt logs of paid and unpaid accounts.
Collect cash, checks and credit card payments.
Maintain shipping and receiving logs.
Fax, file and mail office documents as assigned.
1993-1997 AT & T Fort Lauderdale, FL
Customer Service Supervisor
Interviewed new applicants for hire.
Call new customers to promote new service packages (outbound).
Supervised a team of 15 floor representatives.
Scheduled and organized weekly team meetings.
Assist with payroll (timesheets) and employees annual reviews.
Assist with resolving customer complaints (inbound).
Education
1 989-1993 Riverdale High School Leigh Acres, FL
2008-present Miami Dade College Miami, FL
References
Upon request
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