Customer Service Executive Staff

Rhonda Simpson

*** ******* *****, ****

Chapel Hill, NC 27516

919-***-****(m)/919-***-****(h)

************@*****.***

Profile

Management professional offering versatile skills and proficiency in Microsoft Office

programs. Strong planner and problem solver who readily adapts to change, works well in

group settings and independently exceeding expectations. Able to juggle multiple priorities

and meet tight deadlines without compromising quality.

Education

North Carolina Central University Durham, NC

Professional Development/Certifications

AACM/CAASP Certification, 2010 Phoenix, AZ

EPIC Superuser, 2013 Chapel Hill, NC

Key Skills

Community Management, records management, records management, supply ordering,

faxing/filing, customer service, spreadsheets/reports, event management, calendaring, front

desk reception, executive support, travel coordination, budget p rep/assistance, accounts

receivables/payables, plat map reading, contract reading/request.

Computer Skills

MS Word, Excel, Outlook, PowerPoint, MS Publisher, Jenark, Crystal Reports, County

Assessors Site.

Experience

UNC Healthcare Chapel Hill, NC

Cashier/AR-Revenue Cycle Dept. 2013 to Present

Highlights:

Daily count and balance of funds received to UNC’s hospital clinics, cafés and

cafeterias. Includes reconciliation of all paperwork submitted and sending of deposit

reports to executive staff.

Prepare and conduct exchange of daily deposits with Loomis Fargo pickup.

Assist customers with questions, change orders and petty cash vouchers.

Answer phones, respond to emails.

Issue patient valuables to customers being released from the hospital.

Provide backup to the Emergency Department with registration of incoming patients.

AAM, LLC Tempe, AZ

Assist. Community Mgr. /Assistant 2007 to 2012

Highlights:

Handled multifaceted administrative tasks (e.g., document maintenance, phone calls,

homeowner assistance, and community document preparation) as the assistant to

the Vice President of Customer Care, one Area and two Community Managers. With

a combined portfolio of 30 communities, ensured the delivery of premium service to

clients. Quickly became a trusted and known for “can-do” attitude, flexibility and

high-quality work.

Conducted routine community inspections, citing violations for non -compliance with

said communities CC&Rs.

Worked closely with members of Homeowner as well as Developer Boards, in

addition to Architectural Committee members regarding matters/concerns within the

community.

Communicated effectively with multiple departments to prepare information for

homeowners. Established strong relationships to gain support and effectively achieve

results.

Answer homeowner emails and phone calls on a daily basis.

Prepared and mailed community mailings and publications such as annual meeting

notices, postcards, newsletters, flyers, general correspondence, violations, Self Help

letters, and vendor termination letters.

Work closely with and established relationships with vendors for numerous

communities, including onsite visits, RFB’s for contracted services and repairs.

Submit requests for proposals from vendors to provide to Board of Directors for

review.

Submitted check requests to AP department for payment of services to vendors as

well as homeowner refunds.

Developed comprehensive knowledge and understanding of all Governing Documents

(Articles, Bylaws, CC&Rs, Architectural), in addition to providing ongoing education

to homeowners regarding the rules for their association.

Attend homeowner annual, board, and special meetings. Also provided recording

secretary services at these meetings, including ballot preparation, count and election

processes at annual meetings.

Serve as back up float personnel for Office Administrators at satellite offices.

Member of the Employee Appreciation Committee.

Distribute gate remotes, pool and pedestrian gate cards/keys as needed.

Process architectural requests and homeowner appeals on a daily basis, which

includes tracking system through Outlook Task Manager.

Obtained CAASP Certification with the Arizona Association of Community Managers in

2010. Attend ongoing education classes and events yearly for Annual Law updates

for the state of Arizona pertaining to Homeowners Association Law.

Participated in department and companywide fundraising to support local Food Banks

and charities. Logged volunteer hours at community cleanups for distressed

communities and packaging food for families in need at local food banks.

Earned excellent marks on performance reviews, with citations for excellence in

areas including work volume, accuracy and quality; ability to learn and master new

concepts; positive work ethic; and commitment to providing unsurpassed service.

MCI Chandler, AZ

Relay Operator for Deaf & Hearing Impaired 2005 to 2007

Handled inbound and outbound calls as an operator for the deaf community.

Involved placing calls as needed, serving as the voice and liaison for the caller.

Ensured conversations were spoken and typed to the consumer verbatim as we were

the voice if the hearing impaired caller.

Conducted inbound and outbound calls for TTY/IP Relay customers as needed.

Communicated by typing conversations verbatim to the cal ler.

Acted as the “voice” of the hearing impaired caller.

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