Combined with recent IT degree and diagnostics background, will make an

excellent addition to any team in the IT industry. Proven ability to lead

a team to uphold highest levels of customer satisfaction.

Education

Bellevue College, Bellevue, WA - Associate Degree in Network Services and

Computing Systems 2012-2013

The Network Services and Computing Systems Associate in Arts degree

addresses how to connect computers and other resources in a network,

perform network maintenance tasks, and install and configure hardware and

software in microcomputers. In addition to technical content, the degree

includes skills in communication (oral, written, and listening), general

business, teamwork, and problem solving.

Shoreline Community College, Shoreline, WA - Associates Degree in

Automotive Technology 1996

Certifications

Microsoft Technology Associate (MTA):

. Windows Server Administration

. Networking

. Security

. Windows Operating System

Proficiencies

Server Operating Systems, PC and Apple Environments, Routers, Port

Forwarding (NAT), System Administration, Network Hardware/Software

Configuration, Email Systems, DNS, DHCP, Remote Access (VPN, Remote Desktop

Connection, Terminal Server), Computer Hardware Installation/Replacement

Work Experience

M&H Consulting, Natick, MA - Field Technician

3/2014-5/2014

. Maintained clients' computing environment by identifying system

requirements; installing upgrades; monitoring system performance,

and resolving issues as they arise.

. Established client systems by planning and executing the selection,

installation, configuration, and testing of PC and server hardware,

software, LAN and WAN networks, and operating and system management

systems.

. Maintained system optimization by performing system monitoring and

analysis, troubleshooting system hardware, software, networks,

operating and management systems; escalated application problems to

vendor as required.

. Upgraded systems through consultation with vendors.

. Developing, testing, evaluating, and installing enhancements and

new software.

Gelotte-Hommas Architecture, Bellevue, WA - Computer Network Admin

Intern 4/2013-7/2013

. Assisted Sr. Network Admin to keep network operating properly.

. Replaced faulty computer hardware, prepared new pc's and laptops

for new employee use, monitored company network for security

issues, reconfigured wiring routing for switches and routers,

maintained and implemented Windows Updates, installed software and

upgraded OS.

Automotive Technician, Greater Seattle Area

5/2004-

12/2011

. Diagnosed, repaired and maintained domestic, imported and European

vehicles.

. Proven group

leader of several technicians tasked with maintaining the highest

level of customer service.

Snap-on Tools Dealer

1999-2004

. Owned and operated successful Snap-on dealer-franchise.

. Maintained high levels of customer service.

. Served over 200 customers weekly.

Military Experience

United States Navy

1984 - 1989

Honorable Discharge as Petty Officer 2nd Class (E5)

Volunteer Experience

African Chamber of Commerce of the Pacific Northwest

2009

Accomplishment: First time in four years the event was profitable.

Successfully prepared and executed the 11th Annual Africa Day Business

Forum with a team of 20 plus volunteers.

Successfully procured auction donations including free travel package.

Big Brother - Big Brothers, Big Sisters 1998-2004

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