Customer Service Technician
Resume:
**** ********** **.. #*** ************, IN *****
Phone 317-***-**** • E mail **********@*****.***
Shirley Barnett
Objective
To find a position utilizing my analytical ability as well as customer
service skills.
Work experience
Patient Services
April 2012 – April 2013 Community Network EVC
Assisting doctors and nurses
Assisting with patient needs, cleaning, medications, etc.
Pharmacy Technician and Office Assistant
April 2007 March 2011 KDK Management Services Indianapolis,
IN
Long term care facilities
Kroger Pharmacy
St. Vincent’s Heart Hospital
Administrative Assistant
June 2006 – 2008 State of Indiana/Workforce Dev. Indianapolis, IN
Answer phones, offer assistance to the public, multi test different
departments, computer claim files, faxing, scanning, mail printing
December 2004 – February 2006 Riley Hospital Indianapolis,
IN
Insurance pre certification
ICD 9 Coding
Phone triage
Provide assistance to nurses
Completing Letters of Medical Necessity
Senior Lab Assistant
June 1998 – January 2002 Covance Indianapolis,
IN
Responsible for running patient specimens on a Technician
Responsible for computer input of patient text results
Responsible for working on special specimen assignments
Prepare paperwork for lab reports
Responsible for data entry for test results from various clients
Responsible for providing customer service to clients
Prepare patient reports based on Techicon results
Responsible for performing customer service duties by taking 100 to
200 inbound calls a day from various labs
In charge of department instrumentation
Perform maintenance
Troubleshoot problems
Track and calibrate pipettes
Calibrate thermometers
Calibrate timers
Take temperatures
Plan and execute training of others
Initiate/complete cross training opportunities
Evaluate proficiency and competency of trainee
Specimen tracking
Complete Pending Resolution
Startup operations, improving QC/PM score
State Board Licensed Certified Pharmacy Technician
Pharmacy Technician I/Outreach
January 1988 – June 2011 Wishard Hospital Indianapolis, IN
Responsible for interviewing patients, receiving and interpreting
prescriptions from patients and checking for completeness
Enter prescriptions into computer to obtain computer printed labels
Obtain, measure and compound medications for prescriptions
Obtain pharmacist verification of all prescriptions filled
Education
Wishard Hospital Certified Pharmacy Technician Training
Indianapolis, IN
Years attended: 1988 1989
License Issue: State Board of Indiana 1/15/2004 – 6/30/2014
Lic. No. 67005914A
Ivy Tech State College
Years attended: May 1986 – December 1987
Major: Business Administration
GPA: 3.0
Arsenal Technical High School
Degree: H.S. Diploma, 1975
Major: General Studies
GA: 3.5
References Available Upon Request
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