Customer Service Manager
Resume:
Naomi DeVore
Rochdale Village, NY 11434
718-***-****-Mobile
*******.**@*****.***
EDUCATION:
York College, City University of New York Graduated: February 2011
B.S. Degree in Business Administration with a concentration in Human Resource Jamaica, NY
PROFESSIONAL EXPERIENCE:
HMSHOST CORP. April 2012-September 2013
F&B Assistant Manager I Jamaica, NY
Prepare food requisitions and process purchase orders through various vendors
Transfer food through inventory system between five restaurants at daily closing
Weekly inventory control count and data entry of inventory items
Generate personnel scheduling each week, update personnel attendance, process PTO and sick days
Assist in floor management of five restaurants- Dine-in, quick serve, and bars
NATIONAL SEPTEMBER 11 MEMORIAL AND MUSEUM August 2011-April 2012
Visitor Services Host New York, NY
Reserve passes using Galaxy; Check in and print passes for visitors
Communicate with various departments on the daily needs of visitor passes
Answer questions to guest about September 11 attacks, victims, and 911 Memorial
ENTERPRISE HOLDINGS June 2010-November 2011
Management Trainee Intern Jamaica, NY
Customer Service: Multi phone line (reservations, customer inquiries, stalled vehicles, and
receiving/relaying messages to fellow branch employees)
Build sells through upselling at the counter or via the phone by booking reservations
Collections: Outgoing phone calls to delinquent customers to arrange payment on past due balances
File and archive records to ensure all documents are complete and stored
LAURINO ENTERPRISE D.B.A McDonalds Restaurant April 2005-February 2009
Shift Manager Far Rockaway, NY
Generated the weekly schedule for about 50 employees
Responsible for screening resumes and scheduling interviews with qualified applicants
Assisted in Orientation of newly hired, inputted new hire paperwork into computer system
Responsible for operations of the restaurant during my shift: Cash control, Employees, Service, Sales,
Quality, Cleanliness, Waste Control Management and Food Safety.
QUALIFICATIONS:
PC Proficiency in MS Office suite; Odyssey, Galaxy; Knowledge of QuickBooks
Administrative support: Multi-line phone system, faxing, filing, typing speed of 45 wpm, and data entry
Human Resource Experience: Assisted in Recruitment, Scheduling Staff, Training & Development, payroll,
new hire paperwork and orientation
Restaurant Management background: Four years of managing people and product to reach organization sales \
NYC DOH food safety License
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