Manager Customer Service

AMY D. AVERY

**** *. ******** ******, **********, AZ 85257

480-***-**** cell

********@*****.***

SUMMARY OF SKILLSETS:

• Calendar Management including scheduling appointments in office and in the field

• Travel arrangements for Domestic and International travel

• Expense report management for Domestic and International Travel

• Supported Directors, Presidents, Vice Presidents, Program Managers, Operation Managers, Section Managers, Sales teams, and sections

of 160+ personnel in either a software, retail, office, government, DOD, Engineering, or construction settings

• Accounts Payable, Accounts Receivable, reconciliation of credit card statements, payroll, Invoicing

• Support Customer and internal meetings including conference room organization and scheduling

• Onboarding and new employee orientation including moving, office set-up, asset management, company policies

• Collaboration with new and existing administrative teams and management staff

• Training and mentoring administrative staff, Management of employees

• Organization of project and program reviews, proposal assistance

• Over 28 years of progressive experience in an Office, Secretarial, or Administrative setting

• Familiar supporting within Small, Medium, and Large Corporations and businesses

• 40 credits towards a degree in English/Education

• Type 75 wpm

PROFESSIONAL EXPERIENCE:

February 2008 – June 2013

General Dynamics

Scottsdale, AZ

Senior Administrative Assistant-Executive Assistant

Support Business Unit Directors, Business Unit Manager, Program Management Office, and Engineering Sections

• Calendar Management

• Domestic and International Travel Arrangements

• Expense Report Management, credit card reconciliation

• Mail and interoffice distribution

• Ordering supplies and distribution

• Shipping and Receiving

• Program Review, Project Review, Formal Management Review, and Proposal set-up and assistance

• Budget, Direct Labor, and Discretionary Resource Tracking

• Conference Room Management including equipment, organization, scheduling, external/internal conference arrangements, Wi-Fi, meal

and presentation ordering

• OTL Management and time card approval

• Customer/employee relationships

• Receptionist

• Event Coordination

• Back-up to Executive Assistant for VP/GM

• Maintaining portals, database inventory, asset management

• Mentor and train administrative staff, support transition of Business Director into VP/GM role, support Program Manager transition into

Business Unit Director

• New hire support including: office set-up, moving offices and cubicles, facility support, on-boarding processes

• Communication with employees, management, external customers, collaboration with off-site offices

• Monthly board and special meetings

• Special assignments and projects

Administrative Assistant

Support Engineering Section Managers and Engineering Teams

Amy Avery resume Page C

• Domestic and International Travel Arrangements

• Expense Report Management, credit card reconciliation

• Mail and interoffice distribution

• Ordering supplies and distribution

• Shipping and Receiving

• Calendar Management

• Project Review and Proposal set-up and assistance

• Budget, Direct Labor, and Discretionary Resource Tracking

• Conference Room Management including equipment, organization, scheduling, external/internal conference arrangements, Wi-Fi, meal

and presentation ordering

• OTL Management and time card approval

• Customer/employee relationships

• Receptionist

• Filing, errands, business card ordering, printing, photocopying

• Maintaining portals, database inventory, asset management, organizational charts

• Mentor and train administrative staff, support transition of Business Director into VP/GM role, support Program Manager transition into

Business Unit Director

• New hire support including: office set-up, moving offices and cubicles, facility support, on-boarding processes

• Communication with employees, management, external customers, collaboration with off-site offices

• Event coordination

• Special assignments and projects

September 2004 – January 2007

West Coast Painting

Riverside, CA

Lead Administrative Assistant/Model Estimator

• Customer Service

• Accounts Receivable, collections, data entry, assist Comptroller/Executive Manager, invoicing

• Sales assistance, cold-calling, customer orders, customer and vendor relationships

• Marketing assistance

• Event coordination

• Correspondence, architectural plan filing and reading

• Ordering and distributing supplies, purchasing

• Shipping and Receiving

• Asset management, filing

• Scheduling appointments

• Blueprint measuring and calculation

• Program and project assistance

• Special assignments and projects

August 2000 – November 2002

Laramie GM Auto Center

Laramie, WY

Bookkeeper

• Bookkeeping, Accounts Payable, Accounts Receivable, collections, bank deliveries, bank accounting, invoicing, coding and billing,

credit card management

• Receptionist, filing

• Cash and capital expenses, cash and drawer counting, cashier

• Customer relationships and services, store safety and satisfaction

• Shipping and Receiving

• Inventory

Amy Avery resume Page C

• Assist the Accounts Receivable Manager, General Manager, and Sales teams

• Special assignments and projects

February 1991 – April 1995

Joseph Urbani and Associates

Bozeman, MT

Office Manager

• Customer service

• Bookkeeping, Accounts Payable, Accounts Receivable, Collections, Purchasing, Invoicing, Billing and Coding, Credit Card maintenance

• Filing, asset management, data entry

• Event coordination

• Assist President with correspondence, travel, hotels, car rentals

• Ordering supplies, shipping and receiving, customer and vendor relationships, sales assistance

• Program and project assistance

• Office management, literature and vendor coordination, screen calls for management and employees, mail, office set up

• Insurance

• Payroll, taxes, workers compensation

• Human relations and resources, training and hiring of full-time and temporary staff

• Special assignments and projects

SPECIAL ACHIEVEMENTS:

General Dynamics:

• Promoted three times within 5.5 years

• Received Six Eagle Rewards/Awards from managers/fellow employees (Bronze and Silver)

• Earned highest level of recognition at yearly reviews for five consecutive years

• Personal letter from Vice President/General Manager on 3/1/11

West Coast Painting:

• Brought in more jobs for model estimates in 2.5 years than in history of company

• Improved receipt of payments for model jobs by 65%

• Increased pricing and payments received by 72%

• First ever award given to administrative staff for increasing model estimating volume and pricing structure

FAMILIAR COMPUTER SOFTWARE:

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

• Intermediate SharePoint

• Concur

• Adobe “Connect” and Meeting Place

• PowerPoint

• Conference room systems including Teleprescence

Amy Avery resume Page C

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