Customer Service Management

Thomas O’Connor

*** ******** ******

North Andover, MA 01845

978-***-****

*********@*******.***

SUFFOLK UNIVERSITY, Boston, MA

EDUCATION

Graduate of the Sawyer Business School

B.S in Business Administration and Finance, May 2013

Relevant Coursework: Business Finance, Intermediate Finance, Business Law,

Principles of Investments, Accounting I and II, Information Systems of

Management, Operations Management, Money and Capital Markets, Practical

Financial Planning, Systems Analysis & Design, Strategic Management

EXPERIENCE BOSTON PARTNERS FINANCIAL GROUP, LLC, Andover, MA

Intern, Financial Adviser

Summer 2013

- Performed day-to-day administrative tasks while contributing to all aspects of

financial planning operations

- Drew from over 50 pages of client approved material used to create two critical

business owner presentations

- Served as an Adviser Assistant while contributing towards a positive work

environment

CAPE POND ICE, Gloucester, MA

Lead Driver/Operations Associate

2010 – 2012

- Operated company vehicles daily while serving as designated delivery driver at a

local business branch within a busy ice manufacturing company

- Performed and assisted numerous operations and procedures including inventory

control as well as recording and maintaining client account information

- Provided excellent customer service while delivering positive results

NORTH ANDOVER YOUTH SERVICES, North Andover, MA

Staff Member/Youth Instructor

2007 – 2009

- Full time during summer; part time during academic semester

- Organized and supported seasonal, town-based youth programs

- Worked with campers to help improve life skills while emulating good

sportsmanship

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