Customer Service Quality Control

Doris Higgins

Administrative

*** ****** ****** - ******, ** L1G5K8

*************@*****.*** - Home: 289-***-**** Mobile: 647-***-****

Utilize my professional and creative skills to provide quality administrative and communication services and

make a difference in contributing to an organization's growth and success.

Highlights of Skills and Qualifications

Over 20+ years of proven customer service and administration for mid-level and senior management. Self-

motivated, creative in problem solving, works well independently or as a valued member of a team. Ability

to work effectively in challenging and diverse environments. Proven communication and organizational skills.

Bookkeeping and accounting training using, Quick Books, Simply Accounting. Team building and conflict

resolution workshops. Exceptional computer experience including: MS Office, and XP (Word, Excel. Power

Point) Internet and Web Based applications.

Husqvarna Canada Corporation February 2013 til Dec 2013

Warehouse Administrator

Variance reports, Inventory Control, expediting orders, Customer Service, Process RGA's (returned goods)

Apply credits to customers for their returned products. Oversee packing and picking staff. Freight Billing. Create

spreadsheets for various departments.

WORK EXPERIENCE

Invoicing/Billing

essilor labs - Etobicoke, ON - December 2013 to May 2014

Responsibilities

Quality control. .cleaning new prescription lenses...billing and invoicing before shipping

Accomplishments

I rearranged the workflow so that it runs smoother...

Skills Used

Strong communication and organizational skills

Head Administrator

The Toronto District School Board - Toronto, ON - April 2008 to June 2011

Duties included: Safe Arrival, ensuring location of children if late or marked down as absent. Permits for the

school location, booking new events at the school. Assisting the Administration Staff with correspondence

or new announcements needed to be posted within the school. Booked supply teachers, tended to student's

needs. Posted and created the school newsletters and Posting a Week at a Glance newsletter for the staff.

Acting Principal when needed

The Toronto District School Board

Project Clerk

Respond to all telephone calls and assist clients and visitors, schedule appointments and provide information

related to the services provided in the community. Conduct registration sessions as required, verify client

eligibility in accordance with Federal Guidelines (Service Canada) and the current database. Prepare all

necessary repair monthly, quarterly and annual statistics as directed by Project Administrator. Order and

maintain supplies and other resources. Assist with preparation of financial claims to be submitted to the school

board and to Service Canada.

Assistant Program Director

Oasis Addiction Recovery Society - Toronto, ON - February 2006 to April 2008

Toronto) Facilitate monthly follow-ups using company specific data entry system. Requesting and processing

confidential and case sensitive client referrals. Processing HRSDC (Human Resource Service Development

Canada Thru Service Canada) Financial Claims and providing statistical information to Service Canada.

Prepare Public Relations/Marketing tools for management seminars and meetings. Payroll and Benefits

Package Coordinator. Liaison between Oasis Addictions and Ontario Works (Social Services Ontario)

Traffic Coordinator Dealt

Quebecorworld Incorporated - October 2000 to February 2006

with financial functions such as, Debits, Credits, and Billing. Quoted Estimates for Printing Jobs, budgeting,

internal auditing on the ISO Committee, shipping, receiving, and inventory control.

EDUCATION

Toronto District School Board

October 2009

Accounting

George Brown College

2007 to 2008

Associated in Accounting

University of Toronto (U of T)

1995 to 1997

Associated in Accounting

University of Toronto (U of T)

1988 to 1990

Sutton District High School

1981

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