Customer Service Sales

Connie Parker

**** ******** ***** **** *****, Florida 33467 636-***-**** **************@*****.***

Core Strengths

Highly Organized and self-directed Decision Making abilities

Comfortable working in fast passed environment Inventory Management

Strong customer service orientation Employee Staffing and Training

Leadership experience and traits Sales and Revenue Management

Impeccable work ethic Ensuring Employee Satisfaction

Formulating Advertising and Marketing Policies Handling Customer Queries and Complaints

Employment History

Kirlin’s Hallmark, Chesterfield, Mo.

Retail Store Manager, August 2002-May 2014

*Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts or

performing services for customers

* Identify potential for loss and develop situations to eliminate it

*Provide current and prospective employees with information about policies, job duties, working

conditions, opportunities for promotion and employee benefits

*Enforce safety, health and security policies through audits and training

*Plan and prepare work schedules and keep records of employee schedules and payroll

*Examine merchandise to ensure that it is correctly priced and displayed

*Open/close cash registers performing tasks such as counting money, balancing coupons, credit card

transactions and making daily deposits

*Monitor sales staff performance to ensure that goal are met

*Maintain records for goods orders and received

* Prepare and process requisitions and purchase orders for supplies and equipment.

*Plan budgets, authorize payments and merchandise returns to vendors and contractors for

merchandise or services rendered

*Daily sales balancing and bookkeeping, including bank deposits

The Stork’s Nest, Creve Coeur, Mo.

Retail Store Manager, August 2000-August 2002

*Estimated customer demand and determine the types of goods to be sold

*Forecasted pricing policies for merchandise according to profitability requirements

*Planned and coordinated advertising campaigns and sales promotions, prepared merchandise displays

and advertising copy

* Planned store layout and displays

*Visited with sales representatives to promote products and gather information

*Prepared lease agreements, specifying payment procedures for use of equip ment

*Visited local doctor offices and hospitals to promote store and services offered

*Hosted seasonal fashion shows at local hospitals using our customer as models

* Hire, train and evaluate personal.

The Icing (by Claires), Crestwood, Mo.

Retail Store Manager, October 1996-August 2000

*Watched for and recognized security risks and thefts, and know how to prevent and handle these

situations

*Maintained records and compiled reports concerning personal such as hiring, transfers, performance

appraisals and attendance records

* Performed ear piercing and train employees on proper procedures and customers on care of

* Provide customer service by greeting and assisting customers and info rming them of current

promotions

*Handling returns and exchanges of merchandise

South Side National Bank, St. Louis, Mo.

Bank Teller, June 1995-August 1996

*Computed and recorded totals of transactions

*Counted money in cash drawers at beginning and of end of shifts to ensure that amounts are correct

*Sorted, counted, and wrapped currency and coins

*Issued receipts for all customer transactions, cashing checks making deposits and credit card advances,

processing payments

*Greeted customers entering establishment, answer customer’s questions

*Provided information on procedures and policies

Jack In The Box Restaurants, St. Louis, Mo.

Associate Manager May 1990-June 1995

*Performed personnel duties such as hiring and firing of staff.

*Trained workers in food preparation, service sanitation and safety procedures

*Inspected supplies, equipment and work areas to ensure effective service and conformance of

standards

*Controlled inventories of food analyzed operational problems such as theft, on wastage and enforced

procedures to elevate these problems

*Assigned duties, responsibilities and work stations to employees

*Scheduling of staff to meet demands of business

*Ordering of food and supplies

*Arranged for equipment maintenance and repairs, and coordinated a variety of services such as waste

removal and pest control

*Monitored compliance with health and fire regulations regarding food preparation, serving and

Building maintenance and dining facilities

Education: Roosevelt High School, St. Louis, Mo. General Studies, Diploma

Additional Skills: POS Xpress, Microsoft Office Applications

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