Sales Customer Service

Raza ALI

aceb26@r.postjobfree.com C: 713-***-****

**** ********* *** *, *******, Texas 77083

SAP CRM CONSULTANT

More than 7 years of SAP CRM expertise with focus in sales, marketing, and

service areas. Strong background designing and deploying integrated

solutions with SAP CRM. Adept in all phases of project development, from

concept through realization. Able to translate business objectives into

clear functional and technical requirements. Excellent communication,

interpersonal and presentation skills. Consistent record of outperforming

sales expectations, developing new business, building strong relationship

and effectively managing time and territory.

Areas of Expertise

Technical Sales - Client Relationship Management - Marketing - Events &

Presentations - Project Management

Professional Experience

LLOYD'S REGISTER- HOUSTON, TX 2014-Present

SAP CRM CONSULTANT

Provide CRM functional design solutions for customers,

including full life-cycle implementation. Configure and

implement CRM functional modules, encompassing sales

planning, order management, account and contact management,

and commission management. Define technical designs and

develop and implement test plans. Set up, monitor, tune,

and administer PeopleSoft environment systems. Principal

responsible for fit/gap analysis, application design,

conversion data analysis, configuration ownership, and

system testing of core CRM modules consisting of

HelpDesk/HR HelpDesk, Correspondence Management, and Active

Analytics Framework (AAF). Proficient in PeopleSoft CRM (HR

Helpdesk, BORM, Sales, Marketing, Telemarketing and Support

modules) Worked extensively on People Tools, PeopleSoft

Application Designer, Application Packages, Component

Interface, Configurable Searches, Active Analytic

Framework, Correspondence Management, Workflow, Application

Engine, File Layout, PSQuery, Data Mover and Web Profile

configuration.

AFGLOBAL CORPORATION- HOUSTON, TX 2012- 2014

SAP CRM CONSULTANT

SAP CRM ISU Functional Consultant (Implementation and Support) Client

Description.

Client is the utilities sector nonprofit organization, which supplies

consumers in the New Haven area with quality water and sewage. (April 2012

- till date) Project Description: The project involves SAP IS-U

application support. Application support involves break fixes of different

priorities and enhancements Role: Offshore SAP ISU-CS & CRM Support

Consultant. Problem Analyzing and Handling Tickets of SAP ISU CS / CRM

Handling incident and providing solution with in SLA time frame.

Configuring the system to meet the client requirements worked on changes to

the functional specifications required as per the clients requirement.

Preparing test cases and taking approval from client before moving new

changes to production. Providing training to the user on new configuration

set up. Coordinate with the technical team in solving the tickets

Metco - Houston, Texas 2011 to 2012

Material Evaluation and Technology CO.

SAP CRM FUNCTIONAL CONSULTANT

Handle a key role on a project implementation team Actively manage full

life-cycle implementation projects with functional modules and technical

integration issues associated with those modules In depth knowledge of

functional process and design, execution methodology & applications setup.

Assist and guide the organizational change management. Study the business

concerns and come up with tactics to solve them. Coordinate regularly with

the VP in order to increase client contracts. Coordinate with Operational &

Transition teams to converse and fulfil client expectations

H.E.B - Houston, Texas 2010 to 2011

SAP CRM CONSULTANT

Targeted and prospected leads, developed new business, and expanded

existing accounts for sale of new products in house and WEB base. Working

on new development Project involving changes to exisitng functionality,

customizing peoplesoft delivered funcionality and buidling new components &

process along with handling the integration between Peoplesoft CRM and

Mainframe application Personally nurtured and managed all key account

relationships. Capture market intelligence and provide feedback to the Key

holders of launching new products. Develop P & L reports and a sales

forecast for the region and establish product target volumes in support of

targeted region.

GNC - Houston, Texas 2007 to 2010

SAP CRM CONSULTANT

Configured Web UI framework using component enhancement workbench. Define

communication settings, email addresses and email settings for Agent inbox

settings for interaction centre. Maintained business & authorization roles

for accessing Interaction canter web UI. Configured installed base

management, counters and objects. Customized service agreements and service

contracts as per the business process for customer service. Defined

transaction type & item category determination for service order quotation,

service order, complaints and return management. Configured ERMS (E-mail

Response management system) for employees inbound emails. Configured

service process billing integration. Customized navigation bar profile for

all the interaction canter agents including alert modelling, interactive

scripting & questionnaire for survey. Customized with in-house repair and

case management. Configured IPC pricing procedure access sequence and

conditions types. Configured Marketing and Campaign Management in SAP

CRM.Segment of Business Partners (Target Group) through Segment Builder.

Outstanding references available upon request.

Education

University of Houston Bachelor of Finance

2008

HCCS Associate in Business

2003

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