Customer Service Assistant

VICTORIA GALEA

**** ******** *** • WINDSOR, ONTARIO • N8P 0A1 • HOME PHONE 519-***-****

• CELL PHONE 226-***-**** • E-MAIL ********@*****.***

PROFESSIONAL PROFILE

Seeking an Elementary and/or Secondary Teaching Position

EDUCATION

April 2014 University of Windsor, Faculty of Education P/J

April 2013 University of Windsor, Honours English Language and

Literature

June 2009 Ste. Anne Secondary School, Windsor, ON

Honours Student

WORK EXPERIENCE

First Steps Child Care Centre, Tecumseh, ON July 2009 - present

Day Care Assistant

• Uncommon knowledge of child cognitive, social, and skills development methods and

techniques.

• Exceptional knowledge of play, reading, and quiet-time activities for children.

• Assist with the indoor and outdoor supervision of the children.

• Work as a member of a co-operative team, sharing housekeeping duties.

• Great ability to provide a supportive and caring environment for children.

• Excellent ability to provide basic nutrition and hygiene services for infants and young children.

• Strong ability to undertake all physical requirements involved with the early childhood setting

including lifting loads of 10kg, bending, squatting, pushing, pulling, trunk twisting, kneeling and

standing and sitting for long duration.

PALS Tutoring Program, St. Gregory’s Elementary School, Tecumseh, ON January 2014 –

February 2014

Math Tutor

• Implemented skills through fun and challenging activities provided through the PALS program

• Encouraged students to participate in the coaching and playing activities with an open mind and

acceptance of others, continually encouraging their peers to continue with the activities

• Aid students in attaining goals and increased self-confidence and self-esteem

Absolute Fitness, Windsor, ON December 2011 – December 2012

Child Care Supply Worker

• Work individually with the children

• Ability to provide an environment where the children are cared for

• Basic cleaning after the hours of child care

• Multitasking watching children of different ages, ranging from infant to young children

• Attend to physical needs of the children.

VOLUNTEER EXPERIENCE AND COMMUNITY INVOLVEMENT

Ste. Anne’s Catholic Church, Tecumseh, ON

Volunteer 2011 to Present

• Prepare lessons of the biblical readings for the children

• Attended to the children’s needs and questions

• Sustained a safe learning space

• Designed artistic activities for the children to complete

In Honours of the Ones We Love, Windsor, ON 2010 to Present

Volunteer

• Help every Wednesday night with the Honourable Little Ninja Program, a therapeutic program

that teaches children to train in the art of martial arts

• Work with the children to acquire special skills to accomplish their mission to fight their disease

• Duties included performing in a fashion show, attending meetings, and rehearsals

• Assisted with other duties as required.

First Steps Day Care, Tecumseh, ON 2007

Volunteer

• Prepared light snacks and meals.

• Maintained a safe, clean, appealing environment.

• Supervised children's play, making sure of their physical safety at all times.

• Helped children with daily routines such as toileting, dressing, eating and sleeping.

• Set up and pack away indoor and outdoor environments at the centre.

CERTIFICATIONS

• French as a Second Language Intermediate 2 Certification 2014

• French as a Second Language Intermediate 1 Certification 2013

• French as a Second Language Beginner 3 Certification 2013

• Emergency First Aid/CPR Level C 2012

• Smart Serve Certification #e1007160021 2010

• Combination Certificate TESOL/TESL/TEFL 2010

SUMMARY OF QUALIFICATIONS

• Deep ability to communicate effectively, both orally and in writing.

• Strong ability to understand and follow specific instructions and procedures.

• Strong customer service and interpersonal skills.

• Job task planning and organizing

• Research Skills

• Managing Multiple Priorities

• Excellent computer skills

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate