Customer Service/Call Center
Resume:
Briana Barbara-Marie Norsworthy
**** ** **** ** ******** City, OK 73127
**************@*****.***
Objective: To obtain a position within the public service sector that will
allow me to utilize my communicative and relational expertise to
increase the revenue and profit margin of the employing
corporation.
Education: Langston University, Langston, OK 2007-
In progress
Marshall High School, Pasadena, CA Graduated 6/2007
Skills: Typing, data entry, customer service, computer programs
(Microsoft Suite, like programs), able to negotiate new
learnings quickly and with ease.
Software: Microsoft Office-Word and Excel, Oracle, Lotus Notes, Siebel,
Windows-XP and Vista, and Internet.
Work Experience:
American Cancer Society
11/4/2014-Present
8400 Silver Crossing
Oklahoma City, OK 73132
Duties:
Sr. Data Capture Associate II, Patient Services:
. Data Entry
. Services that Cancer Patients Request
. Services that Cancer patients were provided
. Signing them up for classes, and services
. Transportation set up for rides to treatment
Farmers Insurance
(Randstad)
12307 N Rockwell Ave
Oklahoma city, OK 73142
Duties:
7/2013 to 11/2013
Claims Expeditor:
. Billing and Payments
. Assign to Auto body Shops
. Contact there field adjusters
. File paper work
. Answering questions (liability Determined)
. Phone calls back to back
. Making follow up phone calls.
. Closing claims/Opening claims
. Issuing payments
. Setting appointments
. Setting up appointment's for rental cars
AAA Insurance
3/2012 to 4/2013
3100 Quail Springs Parkway
Oklahoma City, OK
Duties:
Insurance Service Agent:
. Billing and payments
. Endorses policy changes with premium impacts
. Complete necessary insurance documents
. Respond to an resolves policy holders concerns an inquiries.
. Process policyholders billing inquiries
. Provide quotes on premium changes for an existing insurance policy
Langston University 09/2011 to 2/2012
Student
West Business Services 5/2010 to 6/2011
1333 W. Memorial Rd.
Ste 301 Office Depot
Oklahoma City, OK
Duties:
Sales Account Manager:
. Direct contact person for over 650 various corporate business accounts
. Responsible for placing orders, processing returns
. Researching item information/product look up
. Resolving issues that arose on accounts
. Responding to faxed and emailed requests in large volume (multi-
tasking)
. Performed duties as closing manager for assigned days weekly (Monday
nights)
Langston University 1/2009 to 5/2010
Student
Community Education Center 05/2008-01/2009
3035 E. Foothill Blvd
Administration
Pasadena, CA 91103
Duties:
College Assistant III/Front desk receptionist
. Assisted students with various questions and concerns regarding
classes, scheduling and programming
. Answered phones
. Organized, alphabetized and filed paperwork
. Other duties as assigned
Langston University 8/2007 to 5/2008
Student
Boston Market 07/2006-08/2007
576 S. Fair Oaks Avenue
Pasadena, CA 91105
Duties:
Cashier
. Took food orders, received payment and gave correct change to
customers
. Assisted customers with various needs
. Prepared customers' food orders
. Prepped food for the next day and prepared various food items for the
day as needed
. Cleaned the dining area as needed and did other duties as assigned.
Awards:
January 2013:
Promoted to the PAS Specialist Team
February 2011:
Presented with the STAR Award, from Office Depot for exemplary customer
service
October 2010:
Awarded the Top Performance Award from Office Depot
Contact this candidate