Customer Service Sales

Misty Mash

Group Leader

Somerville, MA

***********@*****.*** - 276-***-****

To obtain a research assistant position to further my medical skill set training while contributing to a team.

WORK EXPERIENCE

Group Leader

Target Corporation - Stuarts Draft, VA - August 2011 to September 2012

Identified and coordinated daily activities of 40 team members.

Inspired my team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge.

Collaborated across departments to drive optimal productivity.

Fostered an environment in which diverse backgrounds are respected and valued.

Ensured performance plans are set, maintained, and continuously improved.

Generated creative solutions to identify improvements in processes.

Continually improved personal growth and development by leveraging tools, resources, and relationships with

other leaders.

Participated on the recruiting and interviewing team to select high-quality candidates for varying positions.

Prevention Specialist

Highlands Community Services Board - Abingdon, VA - August 2008 to August 2011

Consulted with and provided requested training and/or prevention programs to local school systems.

Provided support groups for children and youth in six to twelve week durations, focusing on emotional support,

problem solving skills, anger management, and decision making skills.

Provided consultations and educational activities to individuals, organizations, and agencies involved with

prevention issues and activities.

Assisted in the coordination and planning of social and recreational events which emphasize the drug-free

theme.

Provided drug educational programs and seminars.

Coordinated and participated in the efforts of community youth advocacy groups

Served as liaison to other human service agencies and individuals, groups, and organizations whose work

relates to mental health, mental retardation, and substance prevention, as well as early intervention and

education.

Coordinated and trained volunteers active in sponsored prevention programs and activities.

Increased marketing efforts for programs which increased participation and retention.

Flight Attendant

United Airlines - New York, NY - February 2007 to July 2008

Provided high quality customer service to passengers based on market specification and individual needs.

• Interacted in a professional and friendly manner with clients, coworkers, and customers of diverse

backgrounds.

Communicated and ensured compliance with company and government safety and security rules and

procedures.

• Managed crew and passengers in any potential onboard event, including medical emergencies, assessment

of security threats and a variety of difficult situations.

• Provided leadership, direction, and assistance to passengers and other crew members in stressful,

emergency, or evacuation situations.

• Used computers, including navigation within Windows environments and data entry and retrieval of

information using company-operated systems.

• Encouraged client loyalty by maintaining excellent customer relations under highly sensitive situations

Customer Service Representative/Administrative Assistant

The In Towner Gift Gallery - May 2004 to January 2007

Enthusiastically represented the company by professionally greeting visitors

• Performed administrative and clerical duties in supporting high-achievement sales team

• Conducted personalized tours for new employees as part of the orientation program

• Delivered personal attention to customers to ensure high level of satisfaction

• Continually improved customer service skills, resulting in the ability to provide individual clients with

appropriate recommendations

• Created window displays to increase product interest and attract customers to the store

• Trained newly hired sales representatives to deliver creative sales strategies.

• Maintained thorough knowledge of merchandise to provide helpful advice to customers

• Filtered manager's mail and incoming calls to prioritize activity and reduce interruptions

• Reorganized records and files to improve office space utilization

EDUCATION

MBA

Liberty University - Lynchburg, VA

October 2012

BA in Psychology & Elementary Education

Virginia Intermont College - Bristol, VA

May 2008

Post-baccalaureate in Pre-Medical Studies

Harvard - Cambridge, MA

2013

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