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Customer Service High School

Location:
United States
Posted:
May 26, 2014

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Resume:

Stephanie Licano

*** *. *** ***. ***. # ** - Mesa, AZ 85210

aceawc@r.postjobfree.com - 928-***-****

I am seeking an exciting and challenging position, which will allow me to demonstrate my skills and abilities

as well as stimulate my desire to gain further knowledge and experience.

WORK EXPERIENCE

Coordinator

Golden State - Mesa, AZ - November 2013 to Present

Responsibilities

Work with CPS Foster Kids in a Group Home I am responsible for Weekly Timesheets, Weekly Schedule,

Meds, Transportation and Scheduling, Monthly Reports, Med Evals, Transport. And make sure clients are

doing there daily responsibilitys also make sure they attend school daily. ect..

Accomplishments

I had a big impact on the girls.. I hope i made them realize not to give up and keep fighting to meet there goals

and there are people who do care.

Skills Used

Using my organizing skills, Computer skills, Ability to demonstrate professionalism.

Integrated Health Services

Heath care staffing agency - Phoenix, AZ - May 2013 to Present

I'm a BHT. I work with individuals in there homes I assist with everyday living skills. I've worked with individuals

who had psychotic water intoxication, and drug dependency.

Arizona Mentor

Arizona Mentor - Yuma, AZ - August 2010 to July 2011

Worked with people in a group home setting with Cognitive Disabilities and Autism

* Implemented Outcomes, marked data and implemented Behavior Treatment Plans.

* Assisted consumers with everyday living skills, a variety of activities and medication administration.

Habilitation/Respite services

Central Arizona Council on DD Globe/Apache Junction - Kingman, AZ - 1999 to 2009

Worked with people with Cognitive Disabilities, Cerebral Palsy, Epilepsy and Autism.

* Attended Individual Support Plans and Individual Education Plan meetings to represent the agency while

supporting the client and family.

* Implemented Habilitation Outcomes to include, teaching strategies, data sheets and progress reports.

*Provided assistance and support to clients in learning self help skills, community skills, and every day living

skills.

* Completed monthly progress reports on these outcomes, incident reports on unusual incidences that occurred

and monitoring reports.

* Assisted with all monthly billing to ensure the agency received payment in a timely manner on all authorized

services.

* Monitored Adult and Child Developmental Homes to ensure compliance to Article 9, Article 11 and Article 12.

* Hired new employees, assisted with completion of employee timesheets, completed training for new

employees and ensured required ongoing training was completed in a timely manner.

Personal day care

In home - Kingman, AZ - March 1998 to July 1999

I took care of children in my home of all ages. I provided daily activitys,play time,and nap time.

Provided nutritional breakfast,lunches,and dinners.

Telemarketer

Genock and Genock - Yuma County, AZ - April 1997 to March 1998

Called consumers over the phone. And sold vacation packages and booked appoinments to see vacation

packages.

EDUCATION

Basic in Computers and Customer Service. Course included The basic of Microsoft

Office prod such as Ms Word,Excel,Power Point,and Keyboarding.

Goodwill - Yuma, AZ

2010 to 2010

Basic

Gila Community College - Globe, AZ

2000 to 2001

High school Diploma

Globe High School - Globe, AZ

1996 to 2000

SKILLS

(Added to additional info)

CERTIFICATIONS

CPR & First-Aid

May 2013 to May 2015

CPR & First-Aid for Adults and Childrem.

Article 9

February 2013 to February 2016

Crisis Prevention Intervention

May 2013 to May 2014

ADDITIONAL INFORMATION

Skills and Abilities:

* Problem Solving Skills *Fingerprint clearance *Ten years experience working with people who have Cognitive

Disabilities. *Ten years experience working with children of all ages

* Self Motivated * Certified in CPR and First Aid *Great Communication & Organizational Skills * Ability to

demonstrate Professionalism



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