Customer Service Manager

TERRY BELANGER

* *** ******** ****

Windsor, ON N8Y 4C9

* ** - *** - ****

E - mail: **************@*****.***

SUMMARY OF SKILLS

Over 20 years experience in customer service, management, warehousing and product

p resentation

Responsible, efficient, flexible and conscientious

Able to work in a fast - paced, intense environment with ease and work well under pressure

P ossess sound problem solving skills

P ossess excellent communication and interpersonal skills

Dedicated and accomplished pianist and musician

EMPLOYMENT EXPERIENCE

PRINCESS CRUISES 1 996 – P resent

Santa Clarita, California (Company Headquarters) M usic Manager/Pianist

Manage, supervise, coordinate and schedule up to 30 musicians in multiple venues daily

Leader and pianist in main show band aboard cruise ship

Maintain and monitor product standards, safety and company policies and procedures

Responsible for written and verbal correspondence and communication with other

supervisors and managers aboard and ashore pertaining to the music and entertainment

departmen t on a daily basis

(Detailed description of Music Manager duties available on request)

R OLAND CANADA MUSIC 1 989 – 1 996

T oronto, ON Product Demo nstrator/Cli nician/Wareho us e Lead Hand

Conducted product demonstrations/and presentations at home/trade/retail s hows

Completed product training for retailers and end users

P articipate in market and product positioning

Lead hand in warehouse: shipping/receiving/inventory control

EDUCATION/TRAINING H erman Secondary School

Windsor, ON

O ntario Secondary School Dipl o ma

P erformance Appraisals and additional

C ustomer Service Training Courses

available upon request

REFERENCES Available upon request

Contact this candidate