Customer Service Sales

Profile

I have returned to the work force full time after owning my own business

for quite some time and staying at home to raise my children. I am a hard

worker with computer skills and a background in sales and customer service.

These skills were honed through my past experience in insurance and also

through conducting my own website advertising business. I am flexible,

independent, open to learning new things and would work hard in any

industry..

Skills

Summary

Report Preparation Computer Skills Insurance Experience

Written Correspondence Customer Service Accounting/Bookkeeping

General Office Skills Sales Front-Office Operations

Work

Experience

Outgoing/Incoming Consumer Sales

Carnival Cruise Lines-

Colorado Springs, CO

July 2011 to present

. As a Personal Vacation Planner I followed up on incoming leads and

customer database to create relationships with guests and book their

cruises as well as service them before, during and after the cruise

experience.

. As a Cruise Vacation Specialist I take incoming calls and convert them

into sales.

Sales/Kiosk Manager

Radio Shack/Target Mobile -

Colorado Springs, CO

October 2010 to September 2011

. Responsible for Customer Service and sales of cell phones and services.

. Promoted to Manager Target Mobile/April 2011

. Hiring and training

. Create schedules, review timesheets, and approve payroll weekly

. Count and replenish inventory, order office supplies, and make bank

deposits

. Handle customer service escalations

Owner/Operator

PikesPeakKids.com -

Colorado Springs, CO

March 2007 to August 2011

. Responsible for all website management and updating

. Sell ad space on the site

. Employed 1-2 independent salespeople

Office Manager

Mower and Motors -

Colorado Springs, CO

April 2010 to December 2010

. Set-up new office, forms, accounting, payroll

. Responsible for Customer Service and all functions in an office day

Owner/Operator

Dino Jump -

Colorado Springs, CO

March 1997 to 2000

. Set-up inflatable party rentals at birthday parties, office picnics and

other outdoor events.

. Responsible for all aspects of the business from booking party to actual

set-up and delivery.

Office Services/Claims Adjuster

USAA Insurance -

Colorado Springs, CO

December 1991 to February 1993

. Responsible for incoming mail as well as shipments. Also provided supply

support to all departments.

. Handled all aspects of car accident claims. Included working with clients

and other insureds, police departments, vehicle assessors and other

insurance agencies.

Education

__

HTML, C++, graphic design software

Colorado Tech University -

Colorado Springs, CO

January 2001 to January 2002

B.A. in Sociology

Ohio State University -

Columbus, OH

January 1986 to January 1988

Skills

Graphic Designs (Corel Draw, Fireworks), Website Administration, MS Word,

MS Excel, MS Power Point, Quicken

Additional

Information

Spent several years in Los Angeles (2003-2007) managing my children's

acting career. Both boys were in commercials and TV. Met many interesting

people along the way and gained an insight into a world most people never

get to see.

Contact this candidate