Customer Service Manager

Stanley W. Johnwell

**** ******* ***** * Manvel, TX 77578

281-***-**** (Res) 703-***-**** (Cell) E-mail: *.********@*******.***

SUMMARY OF QUALIFICATIONS

Results-driven professional with extensive experience planning, directing

and evaluating manufacturing operations, logistics, sales operations,

distribution and co-pack operations as well as developing and supervising

personnel. I'm proficient in identifying operational deficiencies and

implementing strategies to resolve and enhance productivity and efficiency.

I've demonstrated the ability to manage multi-line production scheduling,

purchasing, inventory control, warehousing, fleet, new plant start-up and

inbound/outbound deliveries. I'm a highly effective and motivated leader

who has integrity, strong oral and written communication and people skills

as well as personnel motivation capability.

RECOGNITION

. Originated the Frito-Lay product breakage and handling program, "HANDLE

LIKE EGGS" which was rolled out nationally. My program was a $2.5M

positive impact to the company.

. Received "PEPSICO CHAIRMAN'S AWARD" representing Operations on Go-Snacks

Start-up Launch. I represented Operations in the national execution of

this new product using high speed technology that delivered $134M in

sales

. Mexicali, Mexico new plant start-up that distributed new product to 22

distribution sites across the US. I was responsible for Distribution

Operations.

ACCOMPLISHMENTS

. Wrote the "CUSTOMER SERVICE IMPACT" of an order to our Business Basics

Continuous Improvement Training Manual which was rolled out to all Frito-

Lay Plants

. Co-Publisher Frito-Lay's National Newsletter

Wrote "Product Supply Training Manual" for Supply Chain Managers at Frito-

Lay-Headquarters

PROFILE

. Solid competency (from field to HQ experience) of the big picture to

understand the overall day to day field execution.

. Proven ability to gain the confidence of customers, employees and senior

management.

. True leader who inspires confidence in employees by

empowering them to do their jobs and respecting them for

their accomplishments.

PROFESSIONAL EXPERIENCE

Director of Operations, Specialized Medical Services, Westfield, IN

5/11 - 2/14

Manage overall medical equipment operations for Texas, Oklahoma, Arkansas

and Louisiana. Responsibilities include exceptional customer service to

hospitals and nursing homes, sales interfacing, distribution, inventory,

multi-warehouse operations including security/maintenance, routing,

enhancing efficiencies, reducing operational costs and increase revenues.

Transportation Manager, Iron Mountain, Houston, TX

5/10 - 5/11

Lead a team of 5 supervisors and 54 drivers on a 3-shift day to day

operation of dispatching and workforce scheduling to achieve the highest

level of service and on-time performance. My other accountabilities are:

. Sales Interfacing

. Fleet management

. Security/Maintenance

. DOT compliance on rules and regulations for drivers.

. Driving employee engagement and organizational health

. Coaching, motivating and developing talent

Director of Distribution, Dean Foods, Mid-Atlantic Region, Springfield, VA.

7/07 - 3/09

Managed Distribution at 9 DSD Fluid Milk sites along with 19 Depot Centers.

As a Change Agent I successfully accomplished the following goals and

objectives for 2008:

. Delivered 100% of the $900K goal on Distribution Cost Savings

Initiatives.

. Delivered an additional $400K on DSD Delivery Optimization project across

all of my operating companies with reduced deliveries, eliminating

unprofitable customers, equipment and headcount.

. Successfully met my goal of increasing average cases per load by 5% over

previous year

. Completed the region's 2008 installation of Xatanet system to improve

operational efficiencies. Previous system was manual.

. Completed the region's 2009 first quarter installation of UPS-Territory

Planner for one of my sites to improve Route planning efficiency.

Previous system was manual.

Operations Manager-Chicago, Kimberly-Clark, Romeoville, IL

5/06 - 7/07

Managed fast-pace (construction to current day to day) operation with $30M

inventory within a 950K sq. ft. WMS computerized distribution center using

SAP. My responsibilities included managing a fast pace pick, pack & pass

operation, Safety, Productivity, Expense Control, Quality Loads, Product

Storage, On-time Customer Service, Personnel Management (124 Operators & 5

Supervisors) and Security/Maintenance to maximize ROI.

Product Supply/Supply Chain Manager, Frito-Lay Corporate, Plano, Texas

11/87 - 5/06

Managed new business and supply chain management across 6 national Frito-

Lay Brands and New Ventures (Retail & Vend/Food Service) to ensure flawless

and on time execution of new business activity with reference to plant

selection, least landed shipping cost, network planning, capacity planning,

supply chain contingencies via Purchasing, Traffic and warehouse planning

using internal systems.

. Coordinated cross-functional disciplines (sales, marketing, finance,

engineering, technology, legal and Co-Pack Mfg.) to meet company's

objectives within established cost and schedule parameters to satisfy

Customer Service requirements.

. Executed 2005 new business completion rate at 99% on time to the customer

with no missed in-store timing due to Product Supply.

. Participated in an international plant start-up and established service

performance standards, which was a 21% improvement over previous projects

out of Mexico. I established goals around production scheduling and

attainment, efficient load planning/dispatching and load quality for

safety and accuracy.

. Negotiated office Admin. and customer service agreements on order

management and communication requirements with Mexico.

Fleet Manager Frito-Lay, Frankfort, Indiana

Managed Fleet Operations at Frito-Lay's largest Traffic Center.

. I managed 12 employees, had budget planning responsibility, parts

purchases & inventory, tractor/trailer maintenance. (74 Tractors and 276

Trailers), fuel procurement, performance management (cost, service,

quality & people), and Fleet asset verification/utilization.

. Successfully implemented centralized records and standards for the four

state service areas around warranty credits and D.O.T. compliance saving

F/L $83K. in the first year.

Warehouse Manager Frito-Lay, Frankfort, Indiana

Responsibilities included P&L, staffing and supervising a 3-shift operation

managing 300 employees in a 450K sq ft facility.

. I had four direct reports.

. Conducted employee reviews quarterly, annually and as needed.

. Established and maintained company order accuracy and productivity

standards.

. Implemented customer feedback system to track employee performance

. Reduced warehouse unsaleables by 4%. Plan was 2%.

. Launched WMS on target and within schedule delivering a 9% reduction in

labor and overhead cost per case.

. Certified as a Trainer on Business Basics-Continuous Improvement

providing classroom training on team and business concepts.

Administrative Services & Carrier Network Manager Frito-Lay, Frankfort,

Indiana

Primary responsibilities involve operations management around Common

Carriers, Promotional Direct Deliveries, Billing, National Sampling Events,

Holiday Promotions and Force Shipments of new products.

. Managed site Product Supply and removed operational constraints between

the plant, Co-Packers (Contractor) and Sales covering 4 states improving

overall plant compliance by 5%. Plan was 4% over previous year.

. Focused and improved Carrier on-time performance by 10%

Materials Services Manager Frito-Lay's Chicago Regional Warehouse,

Chicago, IL

Managed 200 employees and 3 Supervisors around cost, service, quality and

safety at an 800K sq ft facility. Managed both in-bound and out-bound

finish goods & raw materials for Continental US.

. Job responsibility included field audit that addressed operational issues

at Dallas Integrated Operations and Chicago Regional Warehouse Frito-

Lay's largest warehouses) specifically around detection and prevention of

fraud, waste and promote efficiencies by recommending best business

practices.

. Both audits resulted in savings of $5.5K per period (month).

. Established Key Performance Measures for remaining 18 national

warehouses.

Packaging and Mfg. Supervisor...Frito-Lay, Lubbock, TX

. Managed 30 hourly employees using a one-line concept of controlling

packaging and processing

. My pilot saved Frito-Lay $90K/yr. On one production line.

. Participated on the Plant Safety Team that reduced safety incidents for

two years.

Materials Manager ...Houston Systems Mfg. Co. (Oil & Gas Mfg.) Houston, TX

1/85 - 11/87

. Directed 3 supervisors and 32 hourly employees on purchasing, sheduling,

production attainment and equipment.

Production Supervisor, Hydril Manufacturing Co, (Oil & Gas Mfg.) Houston,

TX 12/82 - 1/85

. Primary responsibility was Capacity Planning and attaining the on-time

Master Production Schedule of Blowout Preventers, Drilling Systems,

Marine Risers, Values and Sub-sea Pumps.

OTHER STUDIES

. Capacity Planning and Master Scheduling (APICS Training), University of

Houston

. Manufacturing Shop Floor Control (APICS Training), University of Houston

. Forecasting and Fundamentals of Inventory Control (APICS Training),

University of Houston

. Completed Frito-Lay's Warehouse Management Course

. Completed Principles of Warehouse Sanitation Course via American

Institute of Baking

. Certified as Instructor of Continuous Improvement Training in Business

Basics

. Completed 3rd Party Logistics Course, Georgia Tech

EDUCATION

California State University - Stanislaus, Turlock, Ca. 95380

Major - Social Science, Minor - Business Management, Bachelor of

Arts Degree

Modesto Jr. College, Modesto, Ca. 95350

Major - Business Management, Associates of Arts Degree

California State University - Fresno, Fresno, Ca. 93721

Graduate Work - One Year on MBA, No Degree.

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