Customer Service Sales

Anzhelika Davidson

**** ******* **** **., ***. **8 Copley, Ohio 44321 330-***-****

*************@*****.***

Qualification Profile

Proven, results-driven, bilingual sales expert who brings consummate professionalism and

exemplary ethics to the best practices in sales and account management; proven revenue

generator in all market conditions; detail-oriented, deadline-driven "multi-tasker” who builds

strong relationships to ensure repeat and referral business; adaptable team player with

uncompromising commitment to superior customer service and effective leadership skills

appropriate to diverse business cultures; brings both integrity and efficiency to the sales process

with an eye on the bottom line; eager to learn new skills and improve existing ones; exceptional

information technology skills.

Experience

Guess? Retail, Inc. 2011– Present

Assistant Manager

• Highly skilled in overseeing store operations and achieving set goals;

• Proficient in understanding marketplace needs and strategies needed to drive sales;

• Hands on experience in ensuring proper merchandise presentation;

• In depth knowledge of controlling store expenses to maximize profitability;

• Manage store operations by ensuring exceptional performance and excellent customer

service;

• Assist customers in all aspects of store services including handling complaints and

inquiries;

• Manage weekly inventories;

• Coordinate sales promotions and provide sales targets;

• Good organizational skills and the ability to multitask.

RBS America/Charter One Bank 2009-2013

Personal Ban

• Successfully expanding customer base and increasing revenue potential within an

organization;

• Cross-cell bank product to enhance existing customer relationship;

• Close sales by engaging prospects in banking relationships;

• Refer customers to other bank resources as appropriate for additional sales and service

issues.

Winncom Technologies, Inc. 2008 - 2009

Account Executive

• Leveraged consultative-sales strengths to identify opportunities, nurture relationships and

close deals;

• Managed accounts, resolving escalated client issues and spearheading new revenue-

generating initiatives;

• Collaborate across multiple departments to coordinate on-time delivery of projects,

promote customer satisfaction;

Maintained detailed sales and account information in corporate customer relationship

•

management (CRM) system in support of cross department business intelligence.

Fifth Third Bank 2007- 2008

Customer Service

• Promoted Banks products and services and referred customers to the appropriate sales

person;

• Manage a teller window while maintaining an acceptable balancing record;

• Assisted with support work including logging in and processing of night drop under dual

• control, microfilming checks, and preparing courier bag for transit;

• Performed various clerical duties including answering phone, typing, filing and preparing

check orders.

Dollar Bank 2004 – 2006

Customer Service Associate

• Played a key role in increasing and maintaining customer satisfaction rates;

• Effectively handled all aspects of order-taking and processing;

• Promoted Bank products and referred customers to the appropriate bank sales personnel

while maintaining a spotless workspace and professional appearance;

• Managed a teller window with an acceptable balancing record.

Bond & Associates Title Agency 2002 - 2003

General Office Clerk/Policy Editor

• Hired as receptionist and progressed to policy editor;

• Performed administrative and secretarial support functions for a well growing business;

• Researched properties for mechanic liens, tax and legal descriptions;

• Coordinated requests for title searches;

• Interacted daily with lending institutions, realtors and attorneys.

Education

Certificate of Completion: Visual Basic Application Development MS Visual Basic, MS Access,

Web Development, and Data Processing Computer and Communication Center Highland

Heights, OH - 1999-2000

Certificate in Creating Windows Applications using MS Access

Software Academy, Tallinn, Estonia - 1994

Associates Degree in Business

Business Management College, St. Petersburg, Russia - 1985-1987

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