Sales Representative Customer Service

Jose Cardoza

**** ********* ***. *******, **, *0345 770-***-****

****.*.*******@*****.***

OBJECTIVE

Bilingual candidate seeking a position in the manufacturing, process

development, lean six sigma/continuous improvement or supply chain area

EDUCATION

Bachelor of Science, Industrial Engineering

Summer 2013

Minor in Business Management, Concentration in Quality Principles

Six Sigma Green Belt Certificate

Southern Polytechnic State University, Marietta, GA

G.P.A: 3.43/4.0

Associate of Arts Summer

2010

Georgia Perimeter College

WORK EXPERIENCE

Lead Technical Consultant SPRINT

Oct 2010 - Oct 2013

. Awarded monthly number 1 ranked technical consultant at Sprint PCS,

Southeast Region.

. Awarded monthly number 1 ranked technical consultant team at Sprint

PCS, District.

. Manage, supervise, coach and train 3 technical consultants on

strengths and weaknesses.

. Coordinate all equipment and supplies for the technical department and

store.

. I helped to improve the percentage of repairs of my store's tech team

from 45% to 23%.

English Teacher ICPNA May 2010 -

July 2010

. Taught English to classrooms of 20-25 children and adults.

. Prepared lesson plans for monthly courses.

. Assisted in seminars for professors on how to teach English

Sales Representative MetroPCS Oct 2008 -

Feb 2010

. Managed customers' accounts efficiently.

. Delivered excellent customer service.

. Assisted in managing the store's inventory

Academic Project

Scotsman, Inc - End Table production process

. Creation and design of the End Table

. Designed production process of over 55000 End tables

. Implementation, organization and design of the layout of a 40000SF

factory plant.

. Calculated financial statements, costs, revenues and an expected ROI

of 35%.

Wood Furniture, Inc - Footstool production process

. Designed product and process of producing a footstool.

. Designed a 10000SF warehouse to store the finished footstools.

. Planned and plotted the layout of a 66500SF footstool factory plant.

. Calculated the amount of material, equipment and manpower needed to

produce 4 weeks of finished footstools.

Airport queuing simulation project

. Lowered the total time a customer spends in the airport by 20% by

implementing a new optimized flow process using a simulation software

called "Arena".

. Lowered personnel costs by minimizing the total number of employees

needed to run a mid-size airport by 35%

SKILLS

. Presentation, communication and decision making skills.

. Fluent in English and Spanish

. Computer programming skills: Java, C++, Visual Basic, AutoCAD,

Spreadsheets in Excel and Access

ACTIVITIES

. SHPE active member

. Sigma Pi Fraternity (scholarship chairman)

. Play soccer twice a week

Contact this candidate