Customer Service Manager

RON HARPER

Home: **** ***** **. ( Parma, OH ***34 ( 440-***-**** (

***********@*****.***

Work: 1000 W. Bagley Rd. ( Berea, OH 44017 ( 440-***-**** (

************@*****.***

PROFILE

Results oriented Purchasing/Materials Manager offering over 20 years of

expertise in delivering cost and inventory reductions in a manufacturing

environment. Proven ability to put into practice the fundamental

principles of Lean Manufacturing, such as the Toyota Business System, to

implement world-class materials management processes. A concise

communicator, capable of accurately converting complex strategic and

financial goals into specific, measurable, time-based tactical goals easily

understood at all levels of the organization.

PROFESSIONAL EXPERIENCE

Eaton Corp., Hydraulics Division (Formerly Tuthill Coupling Group), Berea,

OH

Global Manufacturer of pneumatic and hydraulic quick-disconnect coupling

solutions and leak free connectors used in industrial, construction,

mining, defense, energy and power applications.

Supply Chain Manager 2011 -

Present

Led Purchasing, Scheduling, Shipping, Warehousing functions through Eaton

integration activities while accomplishing the following results:

. Re-implemented MRP from ground up establishing 10,000+ SKU's, 750+

inventory locations and over 100 work centers in ERP system that

drives all long term capacity planning and short term shop floor

control activities.

. Utilized ABC analysis to synchronize Finished Goods stocking strategy

with market dictated fixed customer lead time resulting in OTD

improvement of 20 percentage points in 18 months.

. Re-aligned scheduling, purchasing, material handling and shipping

functions under Supply Chain Department model decreasing indirect

labor by 23% while support throughput increase of 43%

Materials Manager 2007-

2011

Responsible for every aspect of raw material / component procurement.

Participated in Senior Management Policy Deployment sessions that defined

strategic vision for entire Business Unit. Applied lean manufacturing

principles, a "Total cost of ownership" strategy and vendor consolidation

to deliver the following results:

. Designed and implemented 100% visual inventory management system in place

for all purchased parts eliminating need for maintaining computerized MRP

system.

. $100,000/year reduction in ordering cost by designing and implementing

process to scan kan-ban releases directly from manufacturing floor to

vendor.

. Conducted over 50 on-site supplier evaluations and implemented supplier

scorecard process.

. 78% reduction in average bar-stock inventory transitioning to JIT

ordering Process.

. Average annual cost-outs of $300,000 (2.5% of COGS or 5% of total direct

material spend)

. $130,000 annual decrease in indirect labor cost at comparable sales

levels.

Cenveo Corp. (Formerly Mail-Well Envelope), Cleveland, OH

$2.0 Billion manufacturer of print and visual communications including

commercial printing, envelopes, labels and business documents delivered

through a network of fulfillment and distributions facilities throughout

North America

North-East Regional Operations Manager 2005-

2007

P&L accountability while responsible for day to day factory operations,

over-seeing Customer Service, Estimating, Purchasing, Scheduling, and

Shipping at three manufacturing facilities. Implemented team based

Customer Service structure and re-engineered order flow process to result

in 50% reduction in order cycle time with 20% less staff. Merged the

scheduling function at three facilities to maximize run length and minimize

setups resulting in 98% OTD. Implemented consistent performance

measurements at all three locations.

Production Supervisor 2003-2005

Supervised 38 union employees and coordinated the activities of workers

engaged in Sheeting, Cutting, folding, printing and finishing operations to

meet daily production budget on all three shifts. Implemented routine

preventative maintenance schedule aimed at decreasing down-time. Designed

and implemented internal converting waste tracking database. Initiated set-

up and run-speed efficiency/variance measurement system currently used to

objectively evaluate employee performance.

Purchasing Manager 1999-

2003

Achieved the following results by implementing VMI and consignment

programs:

. Increased raw material inventory turns from 15 to 60 in two years by

reducing inventory from $915,000 to 285,000

. Reduction in indirect material spend through competitive bidding

program: Packaging 15%, Pallets 38%, Ink 10%

. Slashed average number of raw material stock-outs per month from 26 to

2.

. Designed and implemented monthly performance metrics to track

inventory levels, material costs, fill rates.

Production / Material Planner 1997-

1999

Utilized MRP logic to program Access database that automated inventory

control, SKU purchase history recording, and specification maintenance of

all packaging material. Determined and allocated all raw material

requirements for all shop orders. Coordinated/expedited on-time delivery

of raw materials with suppliers and production scheduler. Designed custom

packaging when required by customer.

Purchasing Agent 1995-1997

Decreased packaging costs by 20% from a cost base of $900,000 while

decreasing average inventory by 43% and eliminating stock-outs.

Established supplier warehousing and consignment programs to reduce

inventory investment and insure availability of materials.

Responsibilities also included purchasing and controlling inventory of

adhesives, polystyrene, and cutting dies.

Related Skills

. Leading / Participating in Kaizen events including S.M.E.D.'s, Value

Stream Mapping, 5S and Single Piece Flow.

. ISO-9001 procedure writing

. Attended and conducted workshops on inter-personal skills, conflict

resolution and communication skills.

. Highly proficient in all Microsoft Office applications and numerous

ERP platforms (SAP, AS400, JDE, Oracle, QAD).

. Strong analytical and organizational abilities.

Education

Baldwin Wallace College Berea,

OH

Master's in Business Administration

December. 2000

Systems Management

G.P.A 3.8 / 4.0

Bowling Green State University

Bowling Green, OH

Bachelor of Science in Business Administration

May. 1995

Purchasing and Materials Management / Production and Operations

Management

Contact this candidate