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Customer Service Quality Assurance

Location:
India
Salary:
3.2 Lakhs Per Annum
Posted:
May 26, 2014

Contact this candidate

Resume:

N.UDHAYA SANKAR

Phone: +91-994*******

E-mail: aceanu@r.postjobfree.com

Career Objective:

To achieve a challenging position in software testing and

Quality Assurance in a result - oriented company, where acquired skills and

education will be utilized towards continued growth and advancement.

Experience Summary:

. Certified in .Net 2010 Visual Studio Professional.

. Working experience in windows 7 and XP operating systems.

. Good experience in Manual Testing and worked in Bug Tracking

applications like TTPro.

. Experienced in defining Testing Methodologies, Designing Test Cases,

Verifying and Validating Web based applications and Documentation

based on standards for software development and effective QA

implementation in all phases of SDLC.

. Involved in Functional Testing, Integration Testing, Regression

Testing, System Testing, Compatibility Testing, Performance Testing,

GUI Testing.

. Good Interpersonal skills and ability to work with team.

. Extensive experience in coordinating testing effort, responsible for

test deliverables, status reporting to management, issue escalations.

. Good Exposure in Scrum working and MTFS (Microsoft Team Foundation

Server).

Academic Chronicle:

. Completed Master of Computer Applications from Maharaja Engineering

College, Avinashi in 2012 with 74.2 % (CGPA).

. Completed Bachelor of Computer science from Kongunadu Arts and Science

College, Coimbatore in 2009 with 76.1 %( CGPA).

. Finished my higher secondary from Ponnu Matriculation higher secondary

school, Dharapuram in 2006 with 76 %.

. Completed my S.S.L.C from Ponnu Matriculation Higher Secondary School,

Dharapuram in 2004 with 78 %.

*Note: With no History of Arrears in both PG & UG.

Professional Experience:

. Currently working as a Quality Analyst in Easy Design Systems for ACER

Service ODC Coimbatore from June 2012 to till date.

Proficiency Skills:

. Languages : .Net 2010, C, C++.

. Database Knowledge : SQL Server 2005 and 2008 / PLSQL.

. Management Application : TT Pro.

Project Details

Project Name : CSS, ASP, DC and CS2.

Environment : ASP.Net, SQL Server.

Role : Quality Analyst .

Duration : 1 Year and 8 Months.

Team size : 10.

Project Description:

CSS, DC and CS2 application is a web based application developed for

ACER they are used in Call Centers and Repair Centers for a well-known

Electronic Goods manufacturer in Europe, Pan America and Asia Pacific. ASP

is a Windows application for ACER as same procedure what we follow in CSS.

The basic goal of the application is to fulfill customer expectation and

quick deliverables of customers repaired product by various process. CSS

application is integrated with the carriers, CS2 (Customer Service Square)

and other application used by suppliers, (ASP) authorized service provider

and dealers (DC- Dealer Care). It acts as a major role in logistic module,

which is integrated with other application used by the supplier and dealer

systems.

Responsibilities:

. Functionality analyze and Implementation.

. Executing Functional, Integration, Regression, System and Sanity

Testing.

. Preparation of Test Case and Error Log.

. Reporting defects and Bug Validation.

Personal Details:

Name : N.Udhaya Sankar.

Father's Name : S.Natrayan, M.sc, M.Ed, M.phil.

Mother's Name : N.Amutha Veni.

Gender : Male.

Marital Status : Single.

Nationality : Indian.

Permanent Address : 145/2"Master kudil",

S.S. Nagar,

Ellis Nagar (p.o),

Udumalpet road,

Dharapuram-638657.

Tirupur dist.

Date of Birth : 24.08.1988

Blood Group : O+ve.

Declaration:

I hereby declare that the above-mentioned information is correct up

to my knowledge and I bear the responsibility for the correctness of the

above-mentioned particulars.

SIGNATURE

Place: Coimbatore

Date:

(N.UDHAYA SANKAR)



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