Customer Service Technical Support

Kristof D. Frestedt

*** ***** ******* ***** #***, Mesa, AZ, 85203

Phone: 480-***-****

Email: *******@*****.***

Skills Summary

High-level customer service skills

Excellent troubleshooting in hardware and software

Attentive to security procedures

Citrix, Active Directory, Exchange

Installation, repair, inspection, troubleshooting, maintenance experience

LAN, WAN, network installation, maintenance, programming

Hardware of Servers, SAN/NAS, CISCO, and Mikrotik Equipment

General Abilities:

Outstanding computer software skills, updating and maintenance

Effective presentation skills in providing and conducting training

Productive team-building, team involvement

Able to organize complex data and IT situations effectively

Good verbal and written communication skills

Rapid acquisition and incorporation of new developments

Goal-oriented, self-motivated, organized, efficient

Reliable, dependable, strong work ethic

Experience

Natural Data (Gila River Healthcare) October, 19, 2012 to Present

Provide support at multiple onsite locations within Gila River Healthcare

Install, configure, monitor, diagnose computer software and hardware

such as PCs, Thin Clients, and laptops

Set up, configure smart phones

Provide technical support for entire corporation

Train clients in general computer usage

Provide technical assistance to multiple levels of management

Assist IT Helpdesk support as needed

Upgrading all workstations from Windows XP to Windows 7

Coworx Staffing(Synchross Technologies Inc.) September, 16-28, 2012

Desktop support at a call center during release of the new Apple IPhone 5.

Robert Half Technology(CompuComm) 9/14-9/15, 9/22/2012

Moved all Allstate's computers to a new office location.

Aerotek Staffing (Avnet) 12/2011 - 06/2012

Production, and Integration of computer hardware for customers

MP medgroup Co. LTD, Bangkok, Thailand

January 2011- November 2011 : IT Manager

Developed Training Materials and lessons for personnel

Provided training and technical support in a classroom environment

Conducted network Planning and Implementations for rapidly expanding

company

Managed server data storage, information security, email accounts, backup

and server maintenance

Supervised problem solving, troubleshooting, repair of equipment including

PC workstations, PC notebooks, servers, printers and network equipment.

Researched options and solutions to company IT problems and challenges

Diagnosed Software issues in Microsoft Windows, Microsoft Office, network

connections, account access

Dillard’s Distribution Center, Mesa, Arizona

2007-2010 IT Maintenance Supervisor

1996-2007 Lead Technician

Installed, configured, monitored, diagnosed computer software and

hardware

Provided technical support for entire corporation.

Trained personnel in all technician duties

Monitored personnel working with applications, hardware repair

Performed routine troubleshooting for local, distant systems

Provided technical assistance to multiple levels of management

Solved queries by effective managerial and technical support

Set up, maintained, monitored desktop, notebook computers

Managed IT equipment inventory across sites

Provided problem resolution at the first attempt to assist

Coordinated upgrades and updated equipment company-wide

Education

Mesa Community College, Mesa AZ Network Academy

CISCO CCNA Classes 1-4

Operating Systems: Windows, Linux, MS/DOS, MacOS

CompTIA A+ Certification

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