Customer Service Training

Fatmata Musa

240-***-****(C) 301-***-****(H)

**********@*****.***

Professional Objective

[pic]

To further my career in Business Administration or Health Care at the entry

and mid-level where my record of success in administrative functions,

customer service, counseling, inclusive communication and strategic use

of data and technology will be utilized to create "best practices" and

highly successful outcomes.

Work Experience

[pic]

American Red Cross of National Capital Region Silver Spring, MD

Logistics Specialist

September 2011- Present

. Manage all supply chain functions for inventory management,

warehousing and delivery

. Ensure equipment is clean, in proper repair, regularly maintained and

in good working order. Equipment that requires special safety

practices for safe operation will be identified and managed to ensure

safe operation as well as meet audit compliance for unique programs.

. Recommends investments in technology, capital, equipment systems

or other assets that will improve the quality of the delivery of

services in the territory. Responsible for efficient and

effective resource use, including budget and personnel. Tracks

and maintains records for inventory and quick identification.

Manages and implements inventory control process flow throughout

the service delivery channels.

. Builds partnerships with local organizations to increase our

ability to meet public demand for course offerings and achieve

goals.

. Engages in regular communications with instructing personnel and

colleagues necessary for the provision of "just in time" training.

. Provide supervision to assigned part-time logistics personnel and

support for volunteer instructors building relationships and

establishing process compliance for teaching and supplies.

American Red Cross of National Capital Region Silver Spring, MD

Client Service Coordinator

April 2007- August 2011

. Generates income by organizing training.

. Plans develop and publishes Education and Training class calendar on a

monthly basis.

. Recruits and schedules volunteer instructors to teach live saving

skills for persons that register for Education and Training classes.

. Collect customer demographic and financial information and enter into

learning Management System.

. Receives incoming calls.

. Process client payments. Manage and order equipment. Secure space for

training

. Provide customer with product information. Handle and resolve customer

complaints

. Maintain daily sales and call log. Follow up with customers after

training to verify training outcome.

. Process document for training completion.

. Maintain record management

. Train and supervise student interns.

. Teach First Aid /CPR/AED course to the community. Operate office

equipment.

University of Maryland, University College, Adelphi MD

Federal Work Study Team Assistant (Financial Aid Office) June

2006 -April 2007

. Assist in the coordination of clerical work. Process a variety of

document requiring knowledge of relevant departmental policies and

procedures.

. Assembling, compiling, and editing data and records; preparing

worksheets and reports; maintaining manual and automated record-

keeping and filing systems; coding, sorting, and filing documents and

materials. Receive incoming and outgoing calls

. Reviewing documents for completeness, and accuracy

Jackson & Talmadge Law office, Philadelphia PA May 2005-June

2006

Receptionist

. Promptly, receives 100% of all telephone calls and direct and relays

messages to internal staffs

. Assist Clients Park properly at the main office location.

. Prepare and process outgoing mails and incoming mail

. Signs for deliveries when necessary and notifies recipients.

. Make outbound calls to clients and families

. Assist walk-ins clients with enquiries

. Operate office equipments

Education[pic]

Strayer University, Washington DC

Associate Degree 2009

Quality First Career Training - 2014

Certified Nursing Assistant and Phlebotomy

Technical Expertise

[pic]

. Microsoft Word, Excel, outlook and

. American Red Cross National Region, Lay Responder Instructor Training

Certificate

Contact this candidate