PALDEN KYAB

**-**, **** ******, ********, NY **373 Phone: 917-***-****

Email:aceakh@r.postjobfree.com

Cisco Network Engineer

Seeking to apply for a Cisco Network Engineer's Role in a corporate

Environment

SUMMARY:

Proficient in designing and implementing LAN/WAN. Configuring various

routing protocols such as EIGRP, OSPF, RIPV2 and BGP. Configuring L2 and L3

switches by using VTP protocols, VLAN design and implementation, Ipv4/v6

subnetting and VLSM, load blancing by using protocols like HSRP, VRRP, and

GLBP. 4+ years desktop support and network support technician.

Professional Certificate

. CCNA (Cisco Certified Network Associate Route & Switch)

. CCNP (Cisco Certified Network Professional Route & Switch)

Technical Skills:

Routers: 1841, 2620

Switches: 2950, 3550

Protocols: OSPF, EIGRP, RIP, RIPv2, BGP, HSRP, VRRP, GLBP, VTP, STP, MST,

VLAN

Infrastructure Services:DHCP, FTP, TFTP, DNS, SMTP

PROFESSIONAL EXPERIENCE

J&R Music and Computer World

Manhattan, New York

Communication Consultant

11/2009 - 04/07/2014

. Making sales like Smartphones, GPS, android Tablets and so

forth to diverse intentional customers

. Serving as customer service agent

. Troubleshooting electronic devices either bought online or in-

store

. Helping customers to set up or troubleshoot devices over the

phone and in store

. Restocking every morning and keeping accurate records of items

. Doing research about electronic and recommending managers to

order or buy new devices

SharpDecision In/Tac Worldwide (contract) Manhattan,

New York Computer Field Technician

06/2007 - 11/2009

. Deployed brand new HP/Dell desk-tops in network environment

. Backup all existing machines using Norton Ghost prior to deployment of

new machines

. Set up, troubleshot, configured and tested MFP printers and local

hosts

. Set up audio and video

. Successfully reported details about technicality and specific printers

to the project manager

. Kept clear, concise update and documentation

ThinkBright Inc, (VoIP, internship)

Manhattan, New York

Technical Support Specialist 04/2008 -

06/2008

. Installed Trixbox and modules from Package Manager Site on a dedicated

computer

. Set up and configured VoIP device such as Grandstream, Polycom, and

Linksys

. Installed X-Lite soft phones and configured the phone to talk with the

SIP server.

. Installed FreeBPX and Programmed the FreeBPX with advanced features

such as time-condition, IVR, queues, rings, and other options

IT consultant New York, NY

Web designer/web developer/Computer Technician 03/2007-

03/2008

. Installed Operating Systems such as Windows 2000, Windows XP, Windows

Vista, Windows Server 2003, Active Directory, and Linux Red Hat.

. Installed and upgraded pc components and laptops (Dell, IBM, HP,

Toshiba)

. Managed user accounts and group policy in Active Directory on Desktops

for test environment

. Set up home network using hub and routers and upgraded laptop memory

from 64 MB to 320 MB

. Installed anti-virus software and troubleshot network connectivity

Berea College Berea, KY

Network Field Technician

07/2005 - 12/2006

. Installed and mounted switches and servers onto racks

. Configured and upgraded switches and hubs for the entire college

campus

. Daily troubleshot network connectivity issues

. Composed tutorial guides for students on how to connect and use

college network

. Cross-trained other network technicians

. Maintained high-quality customer service level

Help Desk Technician

09/2002 - 03/2003

. Responded to inquiries and requests for assistance with computer

systems or PCs via phone, e-mail or direct request

. Accurately logged requests and resolutions

. Identified and rectified problems and provided assistance to staff

. Worked with other IT staff and support to resolve problems.

. Installed, configured, tested, maintained, monitored, and troubleshot

end-user workstations and related hardware and software in order to

deliver required desktop services

. Ensured network connectivity to the desktop, printers, copiers and

scanners

. Assisted in preparing, maintaining, and upholding procedures for

logging, reporting, and statistically monitoring desktop operations

. Upgraded hardware such as switch for the entire college network

. Made patch cables both straight-through and cross cables.

Education

. Berea College, Berea, KY

. Bachelor of Arts in Mathematics, 12/2006

. Minor: Computer Science and Economics

. PC Tech, Manhattan, New York

. A+, MCP, and CCNA certification course, 11/2009

. Cisco ID: CSCO11842343

Contact this candidate