Customer Service Representative

Location:

Posted:

May 25, 2014

MICHAEL WILLIAMS

*.************@*****.***

Education

Essex County College Training INC.

PC Troubleshooting

Certified: April 2004

SUMMARY OF SKILLS

Efficient in Microsoft Office Extremely Organized and Detailed Oriented Individual

Knowledge of OSHA regulations Analytical Thinker With The Ability to Solve Problem

WORK HISTORY

September 2013 - Current Goodwill of North Georgia Atlanta, GA

Lead Store Associate

Provide fast and friendly customer service

Compute inventory on a daily basis

Make important pricing decisions on merchandise

Create store displays

October 2011 - July 2012 I Service World Newark, NJ

Customer Service Representative/PC Technician

Worked in a call center environment making outbound calls to business to advertise products the compan y offered business

Maintained a weekly quota of 80 sales, then was promoted to Asst. PC Technician within 6 months

Maintained care of all PCs in the company, routine updates, cleaning, troubleshooting, dismantling and assembling, install

hardware and software

February 2006 - June 2009 Devereux Foundation Newark, NJ

Lead Residential Counselor

Worked in a group home with adults with developmental and learning disabilities

Facilitated daily living activities, provided counseling, and promoted community inte gration

Co-ordinate recreational activities, organized medical care and dispensed medication

Facilitated behavioral modification plans on a daily basis

Assist with the teachings of daily living activities

Organized medication care and educated clients on dispensing their own medication

November 2005 - December 2006 Internal Intelligence Agency Newark NJ

Security Officer

Deterred unwanted trespassers on account holders’ premises

Kept daily logs of truck activity coming in and out

Notified management of any visitors, hourly tours of premises (internal and external)

Maintained constant surveillance of grounds by observing video monitors