Customer Service Sales

BRITTNEY PIERRE

**** ******* ***** *****, *******, TX 77048

C: 832-***-****

***************@*******.***

Highlight of qualifications

Years of experiences providing customer support in busy call center

environment for public and industry employers. An unwavering commitment to

customer service and the ability to build productive relationships. Resolve

complex issues in customer loyalty. Telephone and computer skills in a fast

paced environment.

SKILLS

Exceptional communication skills Multi-line phone talent

Adheres to customer service

Quick learner tasks

Proficient in cash management Persuasive speaker

Cash flow management Multi-line phone operation

Strategic sales knowledge proficiency

WORK HISTORY

Supervisor General Dynamics IT Call Center - Houston, TX09/2013 - 04/2014

. Troubleshoots and resolves non-routine customer complaints

. Articulate and very effective working with people of different background

and temperaments

. Referred unresolved customer grievances to designated departments for

further investigation.

. Managed high call volume with tact and professionalism.

. Initiated operations improvements to improve overall call center

productivity.

. Proven ability to understand and follow complex instructions to

successful conclusions

Senior Swing Manager McDonald's - Austin, TX12/2009 - 08/2013

. Trained, coached and mentored staff to ensure smooth adoption of new

program.

. Implemented innovative programs to increase employee loyalty and reduce

turnover.

. Developed and rolled out new policies.

. Ownership over team productivity and managed work flow to exceed quality

service goals.

. Strong leader of customer support staff.

. Fostered an environment which encouraged continual process improvements.

. Effective liaison between customers and internal departments.

Sales Associate New York and Company - Houston, TX05/2007 - 04/2008

. Completed all point of sale opening/ closing procedures

. Handled all customer relations issues in a gracious manner in accordance

with company policies.

. Educated customers about the brand to incite excitement about the

company's mission.

. Used time efficiently when not serving customers, folding clothes and

cleaning out fitting rooms.

. Take ownership of customers' needs and wants.

EDUCATION

Interdisciplinary Studies Stephen F. Austin - Nacogdoches, TX

High School Diploma: Ross Shaw Sterling - South Houston, TX

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