Customer Service Sales

PEGGY E. COST

*** *. ********** ****** **** 412-***-****

Delmont, PA 15626 *****@*******.***

PROFILE

A personable, dependable and dedicated business professional with a diverse

and versatile background that ranges across energy and construction,

financial services, manufacturing, and business ownership.

Hands-on experience in invoicing, contract control, purchasing,

inside/outside sales, customer service/support, marketing, bid

clarification, field assistance, forecasting, accruals and budgeting

expenditures. Goal-focused, self-starter with excellent computer skills

including Excel, Word, Outlook and SAP/EPICOR.

PROFESSIONAL EXPERIENCE

Rotork-Hiller, Export, PA and others 2012-March 2014

Temporary Assignments

Provide a positive welcome to visitors and incoming callers. Answer phones

and route calls appropriately utilizing company's multi-phone line system.

Perform a variety of clerical and administrative support duties (quotes via

fax/email, order entry, sales support, bank statement reconciliation,

maintenance service order entry, customer maintenance, liability control,

etc.).

Allegheny Energy/FirstEnergy, Greensburg, PA (Total - 26 Years) 2008 -

2011

and

1973 - 1996

Project Assistant (AP Finance - Transmission Expansion) 2008 - 2011

Collected and provided accruals, payments, reconciliations, invoice reviews

and cash forecasting for the TrAIL Construction Project valuing over $100

million per month.

Cash Forecaster/Construction Analyst 1990 - 1996

Interpreted, analyzed, compared and updated monthly expenditures to the

latest cash budget forecast flow records for numerous Power Stations,

Substations and Lines Construction Projects.

Invoice Control Clerk 1975 - 1990

Initiated correspondence and communications with vendors to correct or

clarify invoice billing problems and contract questions for all new

construction Power Stations, Substations and Lines Projects.

Knots & Treadles, Delmont, PA 1980 - 2008

Owner, Buyer, Product Development, Instructor

Designed/developed/purchased/marketed and sold specialty products.

Instructor of hand spinning, macram , and hand weaving.

Pennsylvania Preferred Mortgage Company, Inc., Pittsburgh, PA

2004 - 2005

Renovation Specialist and Mortgage Consultant

. Led financial portion of weekly sales meetings to inspire, educate and

address new financing products.

. Coordinated documentation and details from borrower to comply with lender

guidelines.

. Maintained records to substantiate client files.

Wells Fargo Home Mortgage, Inc., Greensburg, PA

2002- 2004

Renovation Specialist

. Prospected within Real Estate Offices, Open Houses, Real Estate Meetings

for additional customer referral sources.

. Led financial portion of weekly sales meetings to inspire, educate and

address new financing products.

. Coordinated documentation and details from borrower to comply with lender

guidelines.

. Maintained records to substantiate client files.

Timken Latrobe Steel, Latrobe, PA

1999 - 2001

Order Fulfillment Coordinator (Customer Service) - Air Melt/Vac Arc Steel

Sales

. Collaborated with Steel Design, Production Planning, Metallurgical

Services and Marketing teams to analyze customer specifications and

issued quotation based on requirements.

. Utilized SAP computer system for order entry, follow-up, quote tracking,

invoicing and shipping releases.

. Managed inventory stocking programs as well as special orders that

required outside processing.

. Collaborated with accounting to set-up customer accounts, address

invoicing issues and extend credit lines.

. Demonstrated active listening and outstanding problem solving skills to

diffuse problematic issues.

. Stayed current on raw materials surcharges, industry news, and launch of

new products.

North American Mortgage Company, Pittsburgh, PA

1998 - 1999

Customer Support Representative - Secondary Marketing - Northeast Section

Locked and confirmed loan pricing for wholesale market network. Answered

questions regarding loan guidelines to customer base.

Howard Hanna Financial Services, Pittsburgh, PA

1996 - 1997

Regional Finance Manager - Allegheny Valley and Armstrong Offices

. Prospected within Real Estate Offices, Open Houses, Real Estate Meetings

for additional customer referral sources.

. Led financial portion of weekly sales meetings to inspire, educate and

address new financing products.

. Coordinated documentation and details from borrower to comply with lender

guidelines.

. Maintained records to substantiate client files.

EDUCATION and PROFESSIONAL DEVELOPMENT

Westmoreland County Community College, Youngwood, PA - Several Classes in

Business

"Materials Management" - APICS

"Project Management" - ARTEMIS

Litigation Avoidance

ISO/Sarbanes-Oxley

Previous Notary Public, and Property/Casualty Insurance License

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