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Technician Customer Service

Location:
United States
Salary:
50000
Posted:
May 25, 2014

Contact this candidate

Resume:

William T. White

**** ******** **** ****

Buford, GA 30519

770-***-****

aceaev@r.postjobfree.com

Summary of Qualifications

I have been an electronics technician for over 20 years, via military and

private sector service. My experience allows me to be a great candidate

for employment consideration with your company.

Employment History

8/2012-Present L3 Communications, Alpharetta, GA, Electronics Technician

. Demonstrated proficiency with all types of General Purpose

Electronic Test Equipment to include DVMs, Oscilloscopes, and Logic

Analyzers.

. Used Windows-based and DOS-based software to populate test and

repair logs.

. Visually recognized all electronic components, such as Resistors,

Capacitors, Diodes and IC chips.

. Performed military and commercial display system testing with

minimal training. Debugged video display systems to card and

component level with minimal guidance.

. Fault isolation performed using board layout software, schematic

drawings and wiring diagrams.

. Input all unit status changes into Microsoft Access Database.

. Debugged C-17 military cargo aircraft video display units using

customer approved testing procedures (ATPs), environmental chambers,

and vibration testing methods.

8/2009-8/2012 Lockheed Martin Corporation, Atlanta, GA, Electronics

Technician, Contractor- Center for Disease Control and Prevention

. Provided 24/7/365 on-call immediate response support for 1900

networked Minicomputers through a web-based security monitoring

system.

. Performed quarterly hardware upgrades, equipment calibrations, and

preventive maintenance on 5900 Bio-Medical devices.

. Tested, troubleshot, and repaired electrical/electronic hardware

equipment for 1400 Microprocessors within a networked environment.

. Successfully created software test scripts for Microcomputer

software alarm systems.

. Troubleshot, repaired, and performed preventive maintenance on

biomedical equipment such as: LTV 1200 Ventilator, AccuTemp AXC27L,

VXC-2 Vaxi-Cool, KL-25, KL-50, KL-50ET pill counters, Precision

Printers and Automated Packaging System (APS).

. Assembled, wired, tested and commissioned new security monitoring

platforms to be fielded in each state.

. Traveled to each state to Debug & repair electrical/electronic,

control equipment.

. Generated technical documents containing compiled test results and

prepared reports for hardware and software quality control

inspectors.

. Assembled, troubleshot, and repaired complex electrical and

electronic devices such as Control Boards, Power Supply Boards, and

Display Boards to component level.

. Performed oral briefings for Local, State, and Federal officials

concerning CDC procedures, performance issues and upgrade

capabilities to improve overall understanding system monitoring

capabilities.

. Government Secret Clearance issued for this position.

3/2007-7/2009 Whirlpool Corporation, Benton Harbor, MI, Product

Safety/Electronics Technician

. Inspected/troubleshot commercial and domestic customer field return

products which had an allegation of property damage or bodily injury.

. Inspected/troubleshot high voltage (240v) and low voltage (120v)

products according to ANSI standards.

. Submitted concise, structured inspection briefs to senior product

engineers for quality improvement assessment.

. Provided written reports of inspection results to the legal department

and corporate product safety managers for use in legal proceedings.

. Employed Gas flow meters, DVMs, Oscilloscopes, Logic probes, infrared

guns, schematic diagrams and wiring diagrams in controlled laboratory

environment to troubleshoot products to component level.

11/2004-12/2006 Thomson Inc. (RCA), Indianapolis, IN, Electronics

Technician (Contractor)

. Analyzed home products, such as cordless phones, clock radios, and

audio systems for proper operation.

. Evaluated product performance from 1st stage build to final stage

production.

. Provided detailed reports of final build products via excel format to

quality engineers for assessment.

. Evaluated/troubleshot hardware defects as guided by Thomson (RCA)

customer service guidelines.

. Determined factors such as battery life and on/off hook capabilities

using Agilent platforms controlled with Labview software.

. Performed product analysis using soundproof chambers, oscilloscopes,

power interrupt simulators, and range testing.

8/2002-10/2004 Crown International, Elkhart, IN, Electronics Technician

Lead

. Tested, diagnosed and repaired customer audio amplifying equipment to

component level in an individually time managed setting.

. Oversaw nightly production and troubleshooting of line production

failures.

. Utilized Microsoft based programs to document and status all work

assignments.

. Employed oscilloscopes, multi-meters, sweep generators, and soldering

platforms to diagnose and repair customer equipment to component

level.

9/2000 - 8/2002 SBC/Ameritech, Kalamazoo, MI, Communications/Electronics

Technician

. Installed/repaired residential and business telephone service in an

individually time managed setting.

. Wire wrapped physical connections on Central Offices frames to provide

dial-tone in field.

. Isolated and exchanged faulty electronic cards in Central Office

platforms.

. Coordinated with Central Provisioning agency to provide correct phone

number on correct wiring pair.

. Isolated faulty ground and aerial wiring using TDRs and "Sidekick"

equipment.

. Worked aloft, in constricted areas, and in weather for lengthy periods

of time.

. Used ladders, safety harnesses, safety boots and additional PPE to

ensure safety.

. Accessed company provided laptop to procure daily installation and

repair assignments.

. Assured optimal telephone service satisfaction through direct customer

interaction after each install or repair.

9/1994-4/2001 Communications Test Design Inc., South Bend, IN, Electronics

Technician Lead

. Achieved highest promotable technician level in the company (Class A).

. Tested, diagnosed, and repaired wire-line data and voice handling

equipment to component level with the aid of computer software

diagnostic programs, and test maintenance and diagnostic equipment.

. Repaired circuit cards from 5ESS, Litespan, Fujitsu, D4,D5 and

Northern telecom platforms.

. Tested, diagnosed, tuned, and repaired Motorola wireless cellular (RF)

equipment to component level aided by Motorola proprietary software

and testing banks.

. Combined strong RF, high voltage and soldering backgrounds with multi-

meters, oscilloscopes, frequency counters, schematic diagrams, wiring

diagrams, sweep generators, logic analyzers, Bit error rate testers

(BERs), and computer diagnostic software programs to accomplish daily

repair projects assigned by branch manager.

. Authored and streamlined test procedures and troubleshooting

processes.

. Adopted new technologies from partner companies and trained

subordinate technicians.

5/1986 - 4/1994 United States Marine Corps, Air Search Radar Technician

(5948), Sergeant

. Operated and maintained AN/TPS-32 and AN/TPS-59 300 mile air

surveillance radar systems.

. Keyed daily encrypted code into, operated, and maintained

Identification Friend or Foe (IFF) detection system.

. Troubleshot RF generating (analog), digital, electromechanical

(synchro/servo), and hydraulic subsystems to component level.

. Aligned and tuned all RF subsystems using technical manuals.

. Isolated faulty transceiver modules on antenna array using computer

software diagnostics.

. Connected Radar sets to 3 phase 480v generators for field and battle

use.

. Troubleshot, maintained and repaired all high voltage and low voltage

transmission equipment.

. Coordinated all scheduled maintenance services on AN/TPS-32 and AN/TPS-

59 radar systems.

. Conducted site surveys prior to radar placement to ensure best

coverage.

. Trained and supervised subordinates as prescribed by Marine Corps

doctrine.

. Final Secret clearance issued for this military occupational

specialty.

Education

Kalamazoo Valley Community College, Kalamazoo, MI

Indiana/Purdue University, South Bend, IN

U.S.M.C. Basic & Advanced Electronics Schools, Twenty-Nine Palms, CA

AN/TPS 32 Radar School, Twenty-Nine Palms, CA

AN-TPS 59 Radar School, Beaufort, GA



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