Customer Service Marketing
Resume:
*********@*******.***
Erin E. Bruno Resume
PROFESSIONAL SUMMARY
Erin is a web-savvy copywriter and editor with over ten years’ experience as a Communications
professional spanning a variety of industries, including Healthcare and Pharmaceuticals; Web and Social
Media; Corporate Real Estate and Corporate Relocation; Government Contracts and Defense; Banking
and Finance; Mechanical Engineering; Print Publishing; and Music and Entertainment.
Erin's expertise in writing and editing involves both technical and nontechnical content, including
magazine and newspaper articles, SEO web content, advertising/marketing copy, newsletters, internal
corporate documents, technical reports, briefings, executive summaries, project scopes, RFPs,
presentations, and marketing materials. She possesses an ability to produce innovative web content
while utilizing SEO principles to increase organic traffic. She also is experienced at working in fast-paced
environments completing high-volume technical research projects.
As well as her editing, writing, and researching capabilities, Erin possesses strong project
management abilities. Erin works efficiently at streamlining processes, utilizing task-driven deadlines,
maintaining open communication among business lines, taking creative risks when necessary, and
understanding the overall scope of a project. Erin works well independently and with a team. She strives
for open communication and steady work flow to achieve increased business ROI. Whenever possible,
Erin effectively implements methods of improving existing work flow and division procedures in a timely
and cost-saving manner.
Erin is a highly creative thinker who proposes suggestions to improve and streamline processes.
Skilled at high-volume technical research and writing projects, she is excellent at organizing individual
components of projects in a timely matter to meet heavy work flow and tight deadlines. Her ability to
learn novel technical knowledge through comprehensive research methods results in concise, easy to
understand, and well-written end products, making her a great candidate for a company's marketing,
copy writing, and editing needs.
Erin has software experience with Microsoft Office, Excel, and PowerPoint; SharePoint; Visio; Adobe
Suite; TeamSite, and a variety of document management systems. Also, Erin earned her B.A. in
Communications/Journalism from Arcadia University in 2007.
WORK EXPERIENCE
2008 – Present
COPYWRITER AND EDITOR (FREELANCER)
Talent Fusion, MuzikReviews.com (2008 – 2014)
Freelance Staff Writer/Music Critic
• Published music reviews of artists from a wide-range of musical genres as well as articles and
commentaries on the Arts, music, and American Culture for the website www.muzikreviews.com.
The Creative Group: Health Partners and Thomson Reuters (2012)
Proofreader and Copywriter
• Proofread health-related marketing documents for Health Partners (Bloomington, Minnesota) as part
of a company wide re-branding effort of medical and promotional materials for patients and health care
providers. (Example of similar content: https://www.healthpartners.com/public/health/)
• Contracted as a Copywriter for Thomson Reuters’ legal website, www.FindLaw.com. Wrote summaries
about featured local lawyers and researched technical legal topics before generating
SO-driven articles for the website. Developed creative marketing web content for legal professionals
throughout the country.
Aquent- Core Create, Inc. (2009)
Technical Proofreader
• Effectively proofread technical pharmaceutical content in the form of medication inserts/directions.
Also, reviewed and provided input towards other marketing and advertising materials.
Print and Online Publications (2007 – Present)
Freelance Writer
• Contributed to a variety of print and online publications, including an Afterword for the nonfiction
book, “Mentoring and Managing Students in the Academic Library” (2013); an online article, “Put a Fork
In It: Twenty First Century Rock 'n' Roll and the Rock Critic” (2014); an article for the All American Crafts'
magazine, Christmas 365, “Sleigh Bells Ring, Are You Listening?”; and a poem, “Collision,” in Voices
From Here, A Paulinskill Poetry Collection.
March 2012 – April 2013
ADMINISTRATIVE SPECIALIST III/PROOFREADER/WEB ASSISTANT
The Federal Reserve Bank of Minneapolis
Supervision, Regulation, and Credit (SRC) Division
Minneapolis, Minnesota
• Proofread, edited, and completed final production documents utilizing Microsoft Word and Adobe.
Worked on restricted financial bank documents, including Safety and Soundness' bank reports,
examinations, and letters; Consumer Affairs’ consumer complaint letters, monitoring letters, response
letters, examinations, and reports related to the Community Reinvestment Act; and official letters and
documentation for Large Corporate Banking Organizations.
• Provided efficient and timely proofreading and editing services for several business lines under tight,
conflicting deadlines. Worked overtime and brought work home on several occasions.
• Updated the Division’s website as the Division's Web Content Manager's back-up.
• Effectively took meeting minutes as needed at the weekly Manager/Officer meeting.
• Updated and improved Document Services Procedures as necessary and brainstormed ideas to
improve and streamline processes involving communication and work flow between Document Services
and the other business lines.
• Awarded two inner-office awards for my achievements as well as a stellar performance review in
November 2012.
• Became a member of The Association of Women in Communications.
December 2009 – October 2011
TECHNICAL WRITER
Subsystem Technologies Inc.
Wharton, NJ
Department of Defense (Picatinny Arsenal Army Base)
• Provided administrative and technical support to Mechanical Engineers and Project Managers of the
Department of Defense Weapon Software Engineering Center’s M119 Howitzer Artillery program.
• Provided technical editing and writing support by reviewing, editing and revising technical and non-
technical documents relating to the M119A2 and A3 Artillery weapons systems, including executive
summaries, statements of work, technical manuals, GANTT charts, Quad Charts, and PowerPoint
briefings.
• Assisted with the development, design, and integration of a fully functional, user-friendly website for
the Towed Artillery Program Office of the United States’ military. Optimized designs and wrote content
for the website, which was to host all of the pertinent information about the weapon and to aid soldiers
on the field.
• Reviewed technical documents concerning concept, development, and production as well as baseline
and life cycle cost estimates.
• Wrote press releases, articles, and several technical documents supporting program organization and
quarterly reviews for the Joint Lightweight engineering branch of the United States Military.
• Completed course certification in Microsoft Project, Adobe Photoshop, and Technical Writing.
June 2009 – October 2009
MARKETING ASSISTANT/WEB CONTENT WRITER/BLOGGER
Churchill Corporate Services
Hawthorne, NJ
• Optimized www.furnishedhousing.com by writing SEO-friendly web content to attract organic traffic to
the site.
• Completed daily administrative functions while supporting the Director of Marketing and Director of
Communications with specific assignments, including writing RFPs, analyzing web traffic data and
developing PowerPoint presentations for marketing efforts.
• Wrote and edited press releases as well as internal and external corporate communications
documents.
• Produced, wrote, and established the corporate blog ( http://churchillcorp.wordpress.com) as part of
utilizing social media to attract traffic to the Furnished Housing website.
• Maximized effectiveness of marketing and advertising efforts. Practiced media buying and maintained
an open dialogue with outside advertising/media vendors.
• Wrote internal communications protocols and designed webinars for the employee Intranet and
handbook.
• Managed several in-house projects involving Churchill’s corporate housing business.
August 2007 – January 2008
ASSOCIATE EDITOR
Quadrant HealthCom Inc.
Parsippany, NJ
• Worked as an Associated Editor for Physicians’ Travel and Meeting Guide, a monthly print and web
continuing medical education (CME) publication for physicians, which included an official list of
CME-related courses, classes, conferences, and seminars. The magazine also featured travel features
related to various medical specialty areas. The magazine folded in 2009, leaving only the website behind
(www.CMEPlanner.com).
• Researched, wrote, and edited travel and medical content for the monthly print and digital publication,
Physicians’ Travel and Meeting Guide, with a circulation of over 160,000 physicians from a variety of
specialties, including Family Practice/Internal Medicine, OB/GYN, Dermatology, Cardiology, General
Surgery, Oncology, Psychiatry, Podiatry, Hematology, Rheumatology, Urology, and Radiology.
• Researched, updated, and compiled pages of CME meetings for the print publication and
CMEPlanner.com.
• Utilized Dreamweaver, Adobe Photoshop, and HTML to update the website.
• Produced and wrote content for web-savvy bi-monthly e-newsletter.
• Acquired daily customer service and media relations experience by verifying information concerning
dates, locations, and topics of CME classes with outside vendors. Also, occasionally spoke with physicians
inquiring about magazine subscriptions and conference information.
2006
The Wild River Review
Editorial Intern
• Produced press releases, web advertisements, and print marketing materials for the online literary
magazine. Also, transcribed interviews into articles for the publication and wrote book reviews.
• Utilized social media to attract readers to the website and to collect submissions from writers.
• Converted print content into web content for The Wild River Review website:
http://www.wildriverreview.com.
June 2004 – August 2005
PROOFREADER
Bon Venture Services, Inc.
Flanders, NJ
• Efficiently proofread and copy-edited church bulletins and restaurant advertisements.
• Completed administrative and office work for the Branch Manager.
EDUCATION
2010 – 2013
Science Museum of Minnesota: Computer Education Center
• Visio I & II
• SharePoint
Picatinny Arsenal’s On-Site Education Center
• Microsoft Project I
• Photoshop Elements
• Business/Technical Writing
September 2005 – June 2007
B.A. in Communications
Arcadia University (formerly Beaver College)
Glenside, PA
• Graduated Magna Cum Laude with a 3.80 GPA as a Distinguished Scholar.
• Worked as an editor, writer, and photographer for the college literary magazine and newspaper.
• Completed advanced coursework in Public Relations, Philosophy, Environmental Science, Geology, Web
Design, Classical Vocal Styles and Jazz Guitar, Broadcast Journalism, Greek Philosophy and Literature,
graduate-level Creative Writing, and several honors English courses.
• Traveled abroad to Greece at the culmination of a semester honors course, Ancient Greek Philosophy
and Literature.
September 2003 – May 2005
A.A. in Liberal Arts
Sussex County Community College
Newton, NJ
• Graduated with high honors and a 3.90 GPA.
• Worked as Editor-in-Chief and staff writer for the college newspaper and literary magazine.
• Recipient of the 2005 National Collegiate Communication Arts Award and member of the Phi Theta
Kappa Honors Society.
• Recipient of several local college alumni scholarships.
GROUPS
The Association of Women in Communications
Phi Theta Kappa
Phi Theta Phi Honors Society
National Honors Society
WEBSITES/PUBLICATIONS/CONTRIBUTIONS
LinkedIn Profile
www.linkedin.com/in/erinbruno
Websites (Contributed to via editing, writing, or marketing)
www.cmeplanner.com
www.furnishedhousing.com
http://churchillcorp.wordpress.com
www.muzikreviews.com
www.FindLaw.com
www.thewildriverreview.com
Internal Websites at Picatinny Arsenal and The Federal Reserve Bank
(unavailable links due to restrictions)
Creative Samples
Project Autumn (Designed Page and Wrote Marketing Content/Bios)
http://www.reverbnation.com/ProjectAutumn
Whatever Happened To Rock 'n' Roll?
http://www.muzikreviews.com/erinb1.php
Forever 27: Sex, Drugs, Rock 'n' Roll: Death, Myth and Media
http://www.muzikreviews.com/forever27.php
Tim Miller’s Adelaide: Album Review
http://voices.yahoo.com/tim-miller-adelaide-review-1379329.html
The Whipsaws’ 60 Watt Avenue: Album Review
http://www.muzikreviews.com/reviews.php?ID=161
Kansas’ Two for The Show: 30th Anniversary Edition: Album Review
http://www.muzikreviews.com/reviews.php?ID=210
REFERENCES
Available Upon Request
Contact this candidate