Sales Customer Service

Location:

Salary:

50000

Posted:

May 25, 2014

Brent V. Cummings

Herriman, Utah 84096

Experienced call center agent in all facets of operation having excellent communication skills. Focused

on excellence, achieving exceptional sales as evidenced by being ranked #1 in group sales regionally for

Radio Shack Proficient in customer and product sales with demonstrated problem solving skills.

SKILLS

effective communicator computer proficient

skilled at problem resolution positive attitude

extremely flexible team oriented excel in sales and marketing

EXPERIENCE

Customer Service, Occurrence, LLC, Draper, Utah Oct 2012 – Jan 2014

Multi-tasking skills, entered data while verbally communicating with the customer.

Excellent verbal communication having provided information about products or services,

completed orders, cancelled accounts or responded to complaints.

Problem solver having resolved service or billing complaints thru exchanging merchandise,

refunding money or adjusting bills.

Confidently and creatively developed prospects from current commercial customers, referral

leads, or returning customers.

Day Care Provider, Kais Kids, Murray, Utah Aug 1996 – Nov 2010

Implemented a learning curriculum achieving 100% mastery by each student.

Coordinated developmental program for each student with other teachers and outside specialists.

Responsibly cared for 15 children.

Demonstrated consistent patience and flexibility while caring for the needs of all children including

disabled children.

Store Manager, Radio Shack, Fort Worth, Texas Nov 1975 – Aug 1996

Recognized 53 times as “Store Manager of the Month”.

Directed and supervised employees engaged in sales and store operations.

Monitored sales activities ensured quality and customer satisfaction.

Reviewed clients’ marketing strategies. offered effective sales presentations and

appropriate product assistance.

Consulted with company officials, sales departments and advertising agencies to develop

promotional plans.

Determined advertising medium and originated sample advertisements for customers.

Education

Highland High School, Salt Lake City- Diploma 1976