Sales Customer Service

Frank Eichas

Stuart, FL *****

772-***-**** cell

Email: ***********@*****.***

PROFESSIONAL OBJECTIVE: To be associated as a professional with a firm which is able

to provide personal growth and challenge in exchange for motivation, enthusiasm, an

unwavering attitude and an accomplished record of success.

PROFESSIONAL QUALIFICATIONS: Extensive experience as a professional sales

executive with seasoned communication skills, the aptitude to present, negotiate and close the

deal, then provide detailed customer service support, in a business to business, inside, retail, or in

home sales environment. My forte is building long lasting relationships.

WORK EXPERIENCE:

4/11 – 12-13 Liberty Medical Supply

Port St. Lucie, FL 34952

Inside Sales – Insulin Pump, Commercial Insurance

• Reorder conversion and add-on selling of Insulin Pump Supplies, Durable Medical

Equipment from a dialer calling system and inbound calls, gathering information, making

follow up calls and processing confirmed orders for Medicare and Commercial patients

• Ranked in the top 13/57 in orders placed in year 2011

• Ranked in the top 15/57 for average ticket volume in year 2011

• Loaned to Document Services to help department meet company goals 4/12 – 9/12

• Maintained better than 94 % average quality scoring of all calls monitored

11/09 – 2/11 Shoes For Crews, LLC

West Palm Beach, FL 33401

Account Manager – Inside Sales – Slip Resistant Safety Shoes

• Manage, maintain, support, grow established accounts – 472 accounts with annual sales

revenue of $4.2 million

• Increased quarterly sales: Q1 +4%, Q2 +7%, Q3 +15%, Q4 +21% and overall sales

revenue by 12.6% for year 2010

• Upsold and added new accounts with additional product offering; $87K for year 2010

• Increased overall business relationships with clients, was liaison from corporate to

individual units

3/07 – 9/09 Coastal Shutters of the Treasure Coast

Port St. Lucie, FL 34952

Hurricane Shutter Specialist - In home sales

• Presentation, consultative selling of Hurricane protection products

• Annual Sales $700,000 with 18% revenue increase yearly

• Road warrior

7/03 - 2/07 Construction Journal

Stuart, FL 34994

Senior Account Executive - Inside Sales

• Time managed phone contact calling on Business Owners, Engineers, Architects,

Developers, Middle and Upper Management; prospecting, presentation, consultative

selling of an online subscription based program for the Construction Industry.

• Accelerated and improved territory and company goals yearly

• Continuous Customer Service support

7/00 - 11/02 Scripps Treasure Coast Publishing Company

Stuart, Florida 34994

Newspaper Account Executive - Display Advertising, Outside Sales

• Prospecting, cold call selling with a focus on new business development and increased

revenue, while maintaining current customers, utilizing in-person presentation and

closing sales techniques for a monthly niche publication produced on Florida’s Treasure

Coast. Territory was Northern Palm Beach County.

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9/96 - 3/00 Factura Kiosks

A Division of MicroTouch Systems, Inc.

Rochester, New York 14623

Inside Sales Representative - Kiosk Manufacturing

• Consultative selling of interactive kiosk enclosures, touchscreen technology, and related

peripherals. Extensive phone contact negotiating new business across the United States.

Direct responsibility for standard product line.

• Project management; overseeing the implementation of conceptual idea, through

quotation, design, manufacturing, and delivery of custom enclosures.

• Developed networking relationships with other interactive component vendors.

• Annual sales $650,000 +

7/94 - 9/96 Production Manufacturing

EDUCATION:

SUNY Brockport

Brockport, New York 14420

Attended 2 years, did not graduate, (hardship), major course of

study: Communications

Aquinas Institute

Rochester, New York 14613

Regents Diploma

Personal references furnished upon request.

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