Sales Manager

Chi Ali, MBA

Houston Metro Area

954-***-**** - *********@*****.*** - www.linkedin.com/in/alichi

CAREER PROFILE

An accomplished Senior Executive with a proven track record for building

and leading world-class departments that support revenue growth from

$250,000 to $56 million. Expertise includes: Research/Development, Product

Management, Team Building & Restructuring, Business Process Reengineering,

Agile Development Methodologies, Partnership Development, Strategic

Planning, P&L Management and Professional Services.

Known within various industries for driving business results, maximizing

profitability through the delivery of exceptional product quality and

service, and prudent management of people, technology and processes.

Proven ability to: manage budgets in excess of $200,000, align department

strategy with corporate strategy, set business and group goals, and lead

large management teams to achieve project goals and exceed client

expectations.

SIGNIFICANT ACCOMPLISHMENTS

. Held various management positions for publicly traded corporations.

Selected by the Executive Vice President to modernize and improve all

development functions. Given full responsibility for newly created Inside

Sales Department, Marketing Strategy, Product Management, Quality

Assurance and Product Release while supporting annual revenues of $12

million and a global client base of 1,200.

. Led the technology team responsible for preparing the company's sales

tracking platform that was successfully launched in 2014.

. Supported the executive sales team in closing three of the largest deals

in the company's history, totally $2.7 million in recurring revenue over

a three-year period.

AREAS OF EXPERTISE

LEADERSHIP

. Managed a $225,000 payroll budget and a workforce of 37 professional

services staff

. Analyzed the company's CRM technology and marketing investment strategy;

Re-aligned the development priority to improve interdepartmental

processes and increase profitability by 17%

. Established division structure, performance management benchmark process,

and hired 22 individual contributors to support the company's domestic

expansion into 3 new territories

. Reduced sales department's turnover by 86% and increased the sales and

marketing team's industry experience by 24%

. Increased client reference-ability by 30%, contributing to record sales

in 2007

. Led executive project steering committees for Employee On-boarding

. Led large scale implementations worth over $2.7 million in recurring

revenue

TRAINING & DEVELOPMENT

. Introduced advanced Agile/Lean development methodologies, improving

customer retention and employee performance

. Successfully trained over 100 newly licensed insurance associates in a 60

day period

. Developed a cross-departmental training program

. Expanded the company's Employee Engagement program to multiple locations

CONSULTING PROJECTS

Independent Contractor/Consultant, Houston, TX

2012-Present

. VendorSafe Technologies: Inside Sales Manager; Designed content and

facilitated various sales training programs for management level

personnel of client companies in diverse industries. Established detailed

SOPs, KPIs and attained milestones. Created and implemented both an

Inside Sales Support and Order Processing department. Recruited and

managed 5 associates.

. Service Master: Tele-Center Manager; coached and managed 30+ Sales

Associates and 3 Team Leads. Responsible for approving or declining all

new hires, terminations and corrective actions. Administered and

facilitated training programs for call center staff.

. Health Insurance Consultant: Lead client consultations to review plan

designs, address concerns and objections in reference to Health and Life

Insurance for employees. Coordinating with Health Insurance Carriers at

point of sale, including suitability and underwriting review.

EMPLOYMENT

AON Hewitt, The Woodlands, TX 2011- 2012

Team Manager, Sales & Service Delivery Management

. Performed quality assurance monitoring of licensed Medicare agent phone

calls, improving compliance adherence

. Increased team average revenue by 50% within 3 months to over $250,000

. Coached and successfully managed over 15 Licensed Tele-Sales Associates

United Healthcare, Miami, FL 2009 - 2011

Account Service Consultant

. Facilitated the transition of patient referral base from Durable Medical

Equipment (DME) to managed care/physician sources

. Responded to and tendered RFIs and RFPs

AFLAC, Miami, FL 2007 - 2009

Corporate Sales/Regional Marketing Representative

. Sold and managed mid to large HR benefits packages, generating an

increase of 25% in consulting revenues for the Region

UPS (United Parcel Service), Miami, FL

2004 - 2007

Account Manager/Mentor

. Delivered sales presentations and demonstrations to maximize sales

performance

. Assist in the creation of sales programs for new Sales Representatives

EDUCATION, LICENSES, AND CERTIFICATIONS

Florida International University, Bachelor of Arts in Psychology 2000

Florida International University, Minor Course work in Industrial

Engineering 2000

University of Phoenix, Master of Business Administration 2006

Health and Life Licensed (CA, FL, GA, NC, and TX) 2009

LIMRA Certified 2012

Affordable Care Act Certified 2013

Introduction to LEAN 2014

TECHNOLOGY

Salesforce, SAP, MS Office (Excel, Power Point, Outlook, Word), Apple OSX,

iOS, social media, smart phone technologies, and various proprietary

software systems

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