Quality Assurance Account Executive

Tabitha Jackson

**** **** ******* ***** . ******* VA, 23502

PHONE 757-***-**** . aceaad@r.postjobfree.com

OBJECTIVE

To obtain a challenging position that uses my noted

problem solving experience.

Professional experience

Quality Assurance Analyst

Jun 2013 - Present Ferguson Enterprises Inc.

Newport News, VA

Design test plans with or without design

documentation

Perform software tests to ensure code is

functioning as designed

Provide documentation of defects for correction

Ensure adherence to time estimates

Trilogie Support Analyst

Mar 2011 - Jun 2013 Ferguson Enterprises Inc.

Newport News, VA

Provide Level 1support of Trilogie system to all

locations and associates within Ferguson; research

and provide resolution for each issue, escalating

when necessary

Instrumental in conversion processes to ensure

seamless employee moves and printer queue creation

and/or updates

Provide backup Support of PeopleSoft Human

Resources, and Self Service websites

Create and update documentation for Knowledge

database to ensure availability of solutions for

common issues

Provide mentorship to new associates

Responsible for notification of system changes

SAP Support Analyst

Feb 2008 - March 2011 Ferguson Enterprises Inc.

Newport News, VA

Provide Level 1 support to branch associates for

SAP Warehouse management functions

Provide Level 1 Support for Material Management

Modules, including Purchasing

Monitor and ensure accurate flow of data between

SAP and HJ databases, including XI interface

Create reports, illustrating variance between the

SAP and HJ databases to present to branch manager

Create and update training documentation for branch

associates and peers

Trilogie Support Analyst

Jan 2006 - Feb 2008 Ferguson Enterprises Inc.

Newport News, VA

Provide Level 1support of Trilogie system to all

locations and associates within Ferguson; research

and provide resolution for each issue, escalating

when necessary

Instrumental in conversion processes to ensure

seamless employee moves and printer queue creation

and/or updates

Provide backup Support of PeopleSoft Financials,

Human Resources, and Self Service websites

Create and update documentation for Knowledge

database to ensure availability of solutions for

common issues

Account Executive

June 2002 - Jan 2006 Portfolio Recovery

Associates Norfolk, VA

Initiate client contact with debtors to negotiate

payment options

Evaluate client to determine alternative financial

resources

Utilize investigative tactics to locate and contact

debtors

Information Systems Support Technician

Dec 2001 - May 2002 Naval Computer and

Telecommunications Area Master Station Atlantic

Norfolk, VA

One of two account managers responsible for entire

Norfolk Naval Base Network, encompassing 10,000

users

Troubleshoot, maintain and oversee Windows NT user

accounts

Update and reorganize antiquated account filing

system

Fleet Center Supervisor

Feb 2000 - Dec 2001 Naval Computer and

Telecommunications Area Master Station Atlantic

Norfolk, VA

Efficiently operate ship to shore communications

equipment

Utilize exceptional trouble shooting skills to

ensure continuous transfer of sensitive information

Supervise and train junior personnel to perform

daily duties effectively

Collaborate with other military sites to facilitate

smooth changeover of message traffic to alternate

routes

LAN Technician

Nov 1997 - Dec 1999 Commander in Chief, US Naval

Forces, Europe

London, UK

Directly responsible for the expedient and

successful completion of numerous trouble calls as

assistant team leader

Troubleshoot, maintain and oversee Windows NT user

accounts

Implement revised training program to improve

customer relations

Systems Operator

Feb 1995 - Oct 1997 Naval Station

Guantanamo Bay, Cuba

Operate IBM mainframe system to generate financial

reports for Naval Station Supply Department

Administer conversion from IBM to RISC-6000 system

Troubleshoot and maintain stand-alone work stations

Education

Strayer University, Chesapeake, VA

2010 - Present

Certifications

GCCS UNIX

GCCS Basic Administrator

GCCS Oracle

GCCS Oracle Database Administrator

Windows NT 4.0/ Exchange Server 5.0 System

Administrator

Defense Message System Local Control Center

Administrator

Contact this candidate